Still unable to sync

[wlego]

I'm still unable to sync to my iphone after the supposed fix. Anyone else still having this issue?

[FittestUser]

Even I am still unable to Sync my Versa 3 to the Fitbit App.

[MJC12MJC]

Yes, nothing is syncing for me, either.  I wish they would tell us something so I don't keep checking.  So frustrating

[FittestUser]

I agree.. it's so frustrating. I spent so much of time on it today.

Also called customer care and was just on a hold for 20 + mins.

[Wileyfh]

Same issue here. Could someone from Fitbit please respond? Thanks.

[CarolPres]

Same - my last sync was at 9:54 am PT yesterday.

[solboe]

Still unable to sync. I'm living in Norway

[Daneewill]

I've been trying to log in to the app on my android all day.  No one seems to care as I've seen zero replies to anyone still having log in or sign issues.  Last comment from the company says the problem is resolved.🤯🤕🤬

[Cartmore]

Had problems syncing yesterday. Eventually managed to sync and did the update but lost most of my steps for yesterday from my Fitbit and there is very strange information on my activities. Not sure if this can be corrected. 

[Valentilm]

I think its the app versus the device.  It is syncing at about 1/3 of what it should be doing.  Restarting the device and/or app makes no difference.  Even removing the device and adding back doesn't help.  I think the app needs to be "bug fixed" since the sort of recent iOS update.

[FittestUser]

Restarted my phone and  Fitbit after which it synced.

Anyways, something is still wrong with the bluetooth connectivity.

[Teniese1]

I finally was able to login to my account but I am unable to sync since the fix.  does anyone know what is going on?  also my page is all out off whack from my set up.

[kell.b]

I've not been able to sync to my app since Tuesday and I've just checked my account on the website and the same there.  I did get a notification on the app saying it was being worked out but no more updates since then.  Keep seeing on other posts that it's been fixed but that's so obviously not the case.  

Fitbit what's going on?  Please update your customers and let them know what's going on.

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for sharing your experiences.

Thanks to all for the efforts to resolve the issue, sharing the steps you've tried and your feedback. I understand that this can be very frustrating. I am glad to hear some of you were able to resolve the issue. If you continue experiencing difficulties with syncing, please make sure your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

For complete troubleshooting tips, see Why won't my Fitbit device sync? 

Hope this helps!

[Valentilm]

I did that too. It still isn’t reporting correctly

Thanks!

Sent from my iPhone

[kell.b]

My app is up to date but I still cannot sync to it and no information is showing on my account on the website either since Tuesday..  So what is happening as something more then 'make sure your app is updated to the latest version' is needed?

[CarolPres]

FYI, I was finally able to sync by taking the battery out of my Zip for about 10 secs and putting it back in.  If you have another device you might want to try whatever reset is appropriate for it (my friend who still has a working One held the button down for about 10 secs, for instance).

[KFraser]

My ongoing problem yesterday and today is the Dashboard opens on a date a month ago and I have to scroll ahead to today's date to see or log anything. And only certain updates are coming through.

[woodsgal]

I don't even see an option for How to Synch, and the app is 'not availble' on my andriod phone.

[Jools79]

Same issue here. I’ve reinstalled the app, logged out and in again, changed the battery in my Zip and it’s still not synching. It’s SO frustrating.