Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Champ82]

I agree, still not working

[Whisperycrayon1]

I tried all the steps to receive text messages again and still no luck. 

[DianeJV]

Having read 100s of suggestions and tried many, including the updates to iOS and Fitbit app, I am ready to get an iPhone this week.

The most galling thing is even AFTER their app update today, there is a warning when you open the app that reads “We are aware of an interruption to notification after iOS 13 etc.”

[LeNeva]

I’ve done Everything you said do..,..nothing. What the hey hey. 

[Julierae1]

Where is that on my phone? The text message preview? I want to try it and see if it will work. 

[Lex0427]

Hi Julie, if you go to Settings—>Notifications—> then under Notification Style click Messages—>then under Options for Show Previews choose Always. 

[Lex0427]

This is the only thing of all the troubleshooting that fixed my text notifications. 

[LeNeva]

What else!! Not going to work anymore?!!

[Lex0427]

I’ve been an iPhone user ever since I had a phone (aside from the fancy Razr, lol!). I have to say just as a reminder Fitbit offers more affordable options to the Apple Watch and they don’t charge for every individual thing the Fitbit does like Apple with its apps; sorry but I believe this is totally a ploy from Apple to try to gain control of everything theirs. That’s the exact reason we can’t do quick text on fitbits if you are an iPhone user. Apple wants to bully people into buying only their products and wants to make only their products work with their things. I have been super frustrated with the notification issue so I completely understand but I have had a Fitbit for years and think they really do work hard at customer service and will hopefully have a solution for everyone soon!

[Julierae1]

Thank you! I’m trying that.
I also noticed there’s a new iOS 13.1.2 update. Ugh. Not sure if I should’ve updated, but it’s updating now and will see if that works.

Get Outlook for iOS

[Jocy1987]

I am on the same boat, especially I just got Fitbit recently. The day I got it the text notification never worked. It was so frustrated. I tried to talk to theirs customer service, all I got replied us to tell me wait patiently for next update, and they can never suggest a date. I am at the point should I just return it before the due date.

[SunsetRunner]

Followed your instructions twice.  Still no notifications. So frustrating.  Versa 

[Julierae1]

I hope so too!
I’ll let you know if this works.
🙂
Fingers crossed.

Get Outlook for iOS

[LeNeva]

Everything worked great until this update. Not a happy customer

[LeNeva]

Mine is set on always...nothing!

[Julierae1]

Same for me. I’m praying these new suggestions work. Still updating. Will keep you posted.

Get Outlook for iOS

[dixie71]

Followed all the instructions to try to get my notifications back...still not working. Please Fitbit, get this worked out. I gave up my Apple Watch for you...don’t let me down...🙁 I love my Charge 3 and really would like to see this resolved. Thanks! 

[LeNeva]

Me too!! Very disappointed!!

[Erinsalsa]

This does not work...

[Erinsalsa]

Well according to Fitbit they have no idea on a fix, atleast what’s what a horrible supervisor astrid said. I am so over Fitbit at this point.