Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Guvva]

I am also having the same issue, even after I answer the call, my Fitbit keep buzzing about the incoming call until I tap the left button to ignore the notification.  Weird thing is even when I make a call it keeps buzzing.

[Jts011231]

My notifications are still not working. Does anyone still have this problem? I’ve tried everything.

[Jax0131]

I am still not receiving my text or call notifications. I’ve done all of the trouble shooting and my app is up to date. Anyone else having this issue still? Really frustrating me and making me think to switch to an Apple Watch! 

[MartinezK]

When is Fitbit going to fix this????  I’m going to have to go back to Garmin soon, this is just ridiculous that it’s been down so long

[Jamn]

My phone is working text and calendar no

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[SunsetRunner]

This just worked for me. Thanks 

[SunsetRunner]

Try turning on show previews under messages. Go under settings and then choose messages. I just did it and it worked 

[MartinezK]

That does work for me but I don’t want previews on my phone.  Anyone by my phone can read my messages and that is just not acceptable.  I don’t understand why they can’t make it work how it used to.  If that’s their fix then I’ll switch.

[Jamn]

My choice is always which is the default or when unlocked and it does not work

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[Jamn]

This does not work for me at all

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[SunsetRunner]

Hello @Jts011231 

I see your having notification issues. I can try to help.

Please look at and complete all these steps: 

First open your Fitbit app

Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device iOS settings>location services >Fitbit>Always on

also Go to:

iOS setting>Fitbit>Location>Always on

also go to:

iOS settings >notifications >messages>Select always under show previews 

Now Go to your Bluetooth:

1. Tap the "i" icon next to the name of your Fitbit device
2. Turn on the Share System Notifications.

😃 please let me know if this helps answer your notifications issue

[SunsetRunner]

Hello @RoseWalker13 

Im sorry your not getting your notifications. I can try to help you. 

Please look at and complete all these steps: 

First open your Fitbit app

Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device iOS settings>location services >Fitbit>Always on

also Go to:

iOS setting>Fitbit>Location>Always on

also go to:

iOS settings >notifications >messages>Select always under show previews 

Now Go to your Bluetooth:

1. Tap the "i" icon next to the name of your Fitbit device
2. Turn on the Share System Notifications.

😉 Please let me know if this helps answer your notifications issues 

[LeNeva]

Yes I’m still having problems. I just don’t think it’s fair....I almost
feel like they’re trying to make me buy an Apple Watch. If they go on sale.
I can’t afford 500.00. I realize it’s divided monthly, but my Fitbit is
new.

[erorr404]

Still doesn’t work. I’ve tried everything about 6 or more times...

[lionessarising]

I agree it does work
Get Outlook for iOS

[lionessarising]

Someone else posted this. DO IT! IT WORKS!!!
YOU ALL NEED TO DO THIS...I PROMISE IT WORKS!!!
UNDER NOTIFICATIONS ON IPHONE, GO TO MESSAGES AND SELECT "ALWAYS" UNDER SHOW PREVIEWS. WORKED FOR ME!!! However...it will show your message on your lock screen. I just changed my setting to NOT show on my lock screen.Get Outlook for iOS

[AmyLu1]

Thank you

[Jamn]

Mine is on this and still won’t work.

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[lisaber]

That same thing happened with me. Right now, I turned off the text messages on my lock screen since my versa is letting me know when I get texts. But, I do not like my phone not showing me a text on the lock screen. I'm afraid I'll miss something. I want the old way back - someone please fix this soon!!!!

[SunsetRunner]

Oh sorry. After I tried every other step this worked so I’m ok for now. Hope you find a solution or Fitbit does soon