Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Suse423]

Just wanted you to know you continue to have this issue.  It’s now October 6 and the problem has not been resolved.  (Following all of the recommendations ) I held off updating to iOS 13 because of this.  Honestly - at this point - the notification feature is 75% of the reason I continue you use my Alta - if it is not resolved soon I will likely stop using it.

[Apartm]

I agree it’s ridiculous I bought the Apple 3 watch and it works good. I was going to buy the Fitbit versa since my regular Fitbit won’t receive texts but I’m afraid the same thing will happen. Fitbit is going to lose a lot of customers

Sent from my iPhone

[JL73]

Have you tried this yet? It was posted by someone else and it helped me a lot. But you need to follow it in order to be on the safe side.

First open your Fitbit app
Tap your profile picture in upper left
scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”
scroll down and tap notifications
enable the notifications you want in green
now simply tap “today” at the bottom of your screen to get back to the main page

Now lets make sure your iOS device is set up correctly:
go to:
device iOS settings>location services >Fitbit>Always on
also Go to:
iOS setting>Fitbit>Location>Always on
also go to:
iOS settings >notifications >messages>Select always under show previews

Now Go to your Bluetooth:
Tap the "i" icon next to the name of your Fitbit device
Turn on the Share System Notifications.
***I understand some individuals have

Sent from my iPhone

[dangerdj]

I tried all the suggestions but the only thing that worked in the end was a
factory reset. A bit of a pain to have to do that every time there’s an
update...

[lisaber]

That worked for me too

[lisaber]

That's what I did too

[PhillLewis]

I have tried everything that Fitbit have advised after updating to IOS 13 but nothing has worked I’m not getting any new feeds either 🙄

[MartinezK]

A factory reset on the Fitbit or the phone?

[Parentboys]

Has there been a fix to this problem yet? Do you have an ETA?

[SunsetRunner]

The toggle switch is already on when  I go to bluetooth

[SunsetRunner]

You might want to check it again just n case

[SunsetRunner]

The factory reset may not last;  I did that last night and again this morning.  it worked for awhile, but when I checked this morning after looking at this board, I discovered that my fitbit iwas no longer synced to my phone;  I get "device not found"

[SunsetRunner]

I was just going to do another factory reset when I noticed that my device was syncing with my phone again.  Hopefully this will stay this way.

[dangerdj]

Sigh - sadly I was thinking the same thing. Notifications are flaky at best
even when it’s “working” correctly.

[SunsetRunner]

Hello Again  @Jts011231 

I just wanted to check back in with you to see if your still having issues or if my suggestions have offered you a solution/answer. Please keep me updated 😃

[SunsetRunner]

Hello again @RoseWalker13 

I just wanted to check back in with you to see if your still having issues or if my suggestions have offered you a solution/answer. Please keep me updated 😃

[SunsetRunner]

Sadly my Charge 3 is again not syncing with my phone.  It is very frustrating.  I am less concerned about notifications.  It's now 2:38 EDT and this has been going on since last night.

[Lashleyc3]

I am having the same issue. Let me know if yours resolves. Thanks! 

[Lashleyc3]

This same thing is happening to

me! Have you had any luck fixing it?

[Lashleyc3]

I too have tried all of these things to no avail! Please let me know if you are able to fix yours.