Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Jamie13]

What if there is no “i” beside you’re Fitbit  in Bluetooth how do you update your app then???

[rorysmom]

this worked for me thanks for sharing

[sunshinkc13]

You need to go in the fitbit app and pair it

Sent from iPhone

Moderator edit: personal info removed

[Lainey84]

I have also done all the suggested tips to get my Charge 2 working, and despite numerous attempts, it is still not working!!!

I have to have my phone on silent during work hours, as so do many other people, so rely on my Fitbit to alert me of any calls or messages. 
Please please can you get this fixed ASAP!!!! 

[SunsetRunner]

Wondering if there has been any progress made on this issue? I prefer not to have to change the notification settings on my phone to enable them on locked screen (did not have to on previous ios verisons). Also, when I place a call my fitbit starts vibrating constantly stating there is an incoming call which is incorrect. I've actually stopped wearing my Blaze because the functionality issues with the app/notifications are bothering me enough. Please resolve. 

[PheelACCD]

Same here... I have texts and calls notifications now on my Blaze if I choose "Show Previews> When unlocked" but my Blaze keeps vibrating after I pick up a call and even vibrates when I call someone...

[katelynwilson97]

I’ve followed this help desk but I’m not getting text notifications still, please help😫

[grni1966]

Downloaded 13.1 last night and NOW can’t get any messages from anyone who has a iPhone on my watch , I can an android but need both , have spent my entire day off doing everything it has said to do even thou the ONLY that is different is downloading stupid software , I would erase the download if I knew how 

[grni1966]

I’ve don’t that and nothing !!!

[Litehouse16]

Did you try uninstalling the Fitbit from your phone and then adding the device again?

I did that and then tried the steps that were suggested

Sent from my iPad

Moderator edit: personal info removed

[grni1966]

I am trying to find where it is to uninstall the app but can’t find it , my
eyes are so blurry from staring at my phone for hours today 😞😞😞😞

[SJPurple]

Following all the steps provided by Fitbit, setting up the watch from scratch, Managed to finally get mine working using the ‘show preview’ option in the IPhone setting but with the option to show previews only when phone is unlocked so won’t show the preview if locked, more private. Good luck and hope it works for you. 

[grni1966]

Either I’m in the wrong place in settings which I’m not exactly where to go
, you said preview options , where is that ??? I’m very very close to
giving up

[SJPurple]

Try settings, notifications, messages, then click the option show previews and select ‘when unlocked’. Hopefully when a message comes through it will pop up on the watch. 🙂

Sent from my iPhone

[Calind]

No difference for me either

[Calind]

None of these suggestions work. I think Fitbit might have to do an update that we can get through the App Store. It’s very annoying

[Klr729]

I’ve only had mine for like 2 weeks and this update has messed up texts.  Everything else is working fine, just no text notifications.

Tried uninstalling the app twice, still nothing. 

[Klr729]

Tried uninstalling the app twice, still nothing.

[grni1966]

I can android text messages but that’s it , I have 1 person who is iPhone
or I wouldn’t care , I’ll just wait I guess

[Mamasan3]

Hope so. I did all the steps and NOTHING!!  at least it does the real reason I have it - steps, sleep, tracking workouts.