Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[AJT8]

I have a Versa too and none of the fixes have worked for me either. Just downloaded iOS 13.1.3 in hopes that may have sorted it, but nope.

[Tazz56]

Have managed to connect with my iPhone and a successful sync 😀😀😀 Not sure about notifications yet but glad there is connectivity and showing the correct time😀😀😀

[PaddyL19]

I have updated my phone also and have followed all instructions, but am also not getting notifications. Also it tells me that pairing is unsuccessful.

[NRHopkins]

Hello,

Thank you for working on this issue. I noticed in the Troubleshooting suggestions it states to have all the notifications turned to Always or When Unlocked for showing previews. I have never had Previews enabled for my messages and used to receive notifications from Fitbit prior to the iOS 13 update. Are  you working on fixing this issue to where I do not have to have Previews enabled? Thank you!

[pb20752002]

I have done all the things listed here however I am still being told my bluetooth is not connected, but it is, and my Versa lite will not sync.  What else can I do.  

[Joycewiser]

It says it is but it is not. Go back and out of settings, go to your Fitbit
app and you your device choices. Select remove this device. Make sure it is
off off your Bluetooth connected list under settings. If not choose forget
this device. Go back to Fitbit app and add device. Keeping them close
together until you finish the whole process and see “sync competed”

[clopatin]

Any update since 10/9/19?  Have tried all suggested here and stil not receiving notifications on my Fitbit. 

[SunsetRunner]

Does not work!!

Moderator edit: all-caps

[dwaldon103]

I did all of these steps. It didn’t work.

Sent from my iPhone

[Amberly31]

This finally worked for me. Thanks!

Sent from my iPhone

[Allison67]

Did not work for me either. Very frustrating!

[GATAGSU]

I have the Inspire HR and since the IOS update on my IPad, my Inspire will not sync.  It keeps telling me to turn my Bluetooth on.  However, my Bluetooth is on and connected to my Fitbit.  I tried all of the steps to correct it listed above but it still will not work.  Soooo frustrated with this !  Has anyone had the same problem ?

[clopatin]

How did you get it to work?

[GATAGSU]

Just realized that the update turned off the Bluetooth in my Fitbit app !  Problem solved !  

[Allison67]

Where in your Fitbit app?

Sent from my iPhone

[asap4937]

I have an android, don't remember updating anything and have not received any notifications for at least a week. I have tried all the "fixes" suggested in every forum I can find and still nothing. All I have now is a  watch that tracks my steps but sure wouldn't have intentionally spent that much money for a pedometer. Extremely frustrating as this is a replacement for my original purchase almost exactly 1 year ago that quit working 6 months ago. Seems to be a trend for me that they only work for 6 months. Going shopping for something that works.

[AnneColt]

I went into settings on my phone.

Sent from my iPhone

[Maddy_O]

Please consider making the text notification work without the preview having to be on. I hate people being able to read my messages on my phone screen. It worked before, and I am really hoping you guys can get back to that.

[John_Winterroth]

I just went to my settings, notifications, messages, show previews, I then changed it to when unlocked (Default). This worked for me.

[wellborntx]

I'm STILL having problems with my fitbit syncing to moto z Droid. Used to work flawlessly. Since June, I have to turn Bluetooth off then on multiple times for zip to show up. It will then say pairing unsuccessful. However, then it "might" sync. Today I had about 4000 steps. Decided to see if it was registered on my app and this time, it synced and deleted my steps please fix. 

Moderator edit: all-caps