Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Joycewiser]

Click the i to the right of your device in Bluetooth in settings, choose
forget this device. Go back and out of settings. Go to Fitbit app. It will
ask you to pair device. Press pair, allow. Go back to Fitbit dash board.
Pull down for your phone to sync with your device. Keep the phone and
device close together until it says “sync complete”

[MuncieMike]

In my settings, Bluetooth. When I click on the info icon for Fitbit, it only gives me the option of “forget this device” or “disconnect”. 
your instructions say there should be “share system notifications” button to turn on or off. Not on mine. I have a new iPhone 11. I’ve tried shutting down and restarting. No luck. Please help. 

[Joycewiser]

Choose forget this device, go back and out of settings and pair again.

[Tazz56]

It looks like the update turned the Bluetooth off in the Fitbit app. Go into ‘setting’ on your phone, scroll down to the Fitbit app and select it, check if the Bluetooth connection is on. Mine was switched off, once turned on my Ionic synced with my iPhone 😀😀 Not sure about the notifications yet but happy to be synced 😂😂😂

Sent from my iPhone

[Hell101]

i have been through all the steps that Fitbit have advised and I now get call and text notifications but when I follow the steps to turn on my app setting like face book I do not have these options.

only options for notifications seem to be call and text nothing for other apps ??

[Jeanne565]

This has been going on long enough! Either fix the problem or offer upgrades. You don’t advertise a product as being able to receive text notifications and then not rectify a problem when it comes up. We have all tried the trouble shooting tips! 
You’re going to lose A LOT of loyal customers!

[TrixRoman]

I have followed all the steps and still cant get notifications

[Spud123]

I’ve done all of the above and still not receiving my text messages 

[Jdando]

How did you get it to work?

[SunsetRunner]

Absolutely positively horrible. I’ve done every suggestion. Every step outlined. Not only am I not getting my text messages to my Fitbit, I’m getting notified when I make an outgoing phone call?! I’m the one that placed the call, so why do I need a notification! I was there! LOL.  Awful addition to the update. But most importantly, not getting text messages to my Fitbit is problematic. I’m in a job where I can’t have my phone out all the time. Fitbit showed me if it was an important text or not.

[Jeanne565]

Same here! It stinks!!!!! 

[Tgirl75]

I am in the same boat you are.  This is beyond frustrating!

[sriley1291]

My phone just updated to IOS 13 and now my Charge 3 isn't even able to be found by bluetooth so I can't connect to the app at all.

Is this also being addressed?

[Smiffette2020]

Having the same issue and getting increasingly frustrated, I am also having the constant vibration which is killing my battery and I haven't even bothered to wear it today. I have tried every suggestion and nothing works, my Charge 3 is currently useless

[Dekero]

The failure to see the notifications started long before the advent of iOS 13, I have sometimes received the notifications off and on, (mostly off), since the 10th June this year when I had a Charge 2, upgrading to a Charge 3 in July.

The ‘Notifications / Messages page’, (accessed via the envelope symbol on the Charge 3), appears to be frozen from the 10th June with approx 30 notifications showing with no means of deleting them.

As I have said before I suspect that the problem lies within the Fitbit App itself as I have spoken with a few users who have the same status on their Fitbit Charge 2, again since the 10th June, one or two also have GPS problems where the tracking stops shortly after setting off and no email advising of ‘low battery status’.

We have all downloaded the latest updates to the app, (two since June, might be three), and that’s when the problems started in my opinion.

The app maintenance/ development team really can’t ignore this as it is too much of a coincidence on the update release which was before the iOS 13 update.

I can only imagine that the failure to identify and fix the problems within the app will benefit the other suppliers of trackers, watches etc, Apple springs to mind.....

[Icepol]

I have never had an issue prior to updating with my Versa / iPhone X.  Now nothing on texts, but telephone calls notify....

[Beachbaby1]

Hours spent trying to fix but it finally works. Heres what worked

1) I deleted the app from my iphone with ios13 and downloaded the newest app on my phone.

2) Plugged the Charge 2 into my laptop USB port with the charging cradle.

3) Restarted the fitbit (while plugged into my laptop) Hold side button down until the logo appeared.

4) Located the Bluetooth setting in my phone settings which showed my Charge 2 and chose "Forget this device" to remove it.

5) Restarted my iphone.

6) Added the fitbit as a new device following the directions to pair it. Entered the pairing code. When it showed up on my devices list I checked to see that notifications were on. Somehow it worked. Probably not the exact instructions for it worked. For now. Good luck..shouldn't be this hard

I think the best thing is to completely delete anything associated with it from the laptop and the phone and start over. And I didn't lose any data from the previous months. 

[Joycewiser]

I am not having any problems. I have an iPhone XR a versa lite and an
inspire. I flip between devices depending on my activity. Once I figured
out how to remove my versa lite/inspire from my Bluetooth and keep the
phone and the versa lite/inspire close together while pairing, it works
every time. It takes a bit of time.

[allanvic]

I tried all the steps, but it is still not working.

[eliseschill]

That is the best idea so far!!!