Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[AJT8]

I followed @Beachbaby1 's instructions and my texts are finally now showing up on my watch after adding the watch again as a new device.

Still waiting on the app to identify Whatsapp etc again in the Fitbit app to turn those notifications back on to see if it also works for those.

[Hils48]

The vibration feature has stopped working on my Charge 3 after the update and the only notifications that I now receive are for calendar events.
I am so disappointed as it used to work perfectly with calls and text notifications etc.
How can so many customers be affected by this and nothing is being done to put things right?
Absolutely none of the troubleshooting solutions have worked for me.

Sent from my iPhone

[JCMC1957]

Hello, come to think of it my Fitbit does the same thing wont send notifications. What is the problem.

[Icare]

I found this to be the last fix for me as well.

Sent from my iPhone

[Ram_pe4life]

I went to Bluetooth and tapped i beside my Fitbit and turned share notifications on and it worked.

[Tgirl75]

That did nothing for me. It has always been on.

Sent from my iPhone

[PaddyL19]

Thank you to all those who responded to what is a fairly widespread issue!
After trying things, and concerned about losing data and non-synchronising, I forgot the device in the Bluetooth setting and then deleted the Fitbit App from my phone and then downloaded it. All the data was there when I did reload it, being stored on the site of course!
All my notifications and synchronising work.
Seems to have solved it at this stage.

Regards,

Moderator edit: personal info removed

[partytime]

Where is there no solution if you have an Android phone??

It has now been 3 months since I have been able to get notifications on my Charge 2.

Why??? Why???Why???Why????Why????Why???

[Tgirl75]

So frustrating! I have done all of that numerous times and it isn’t working for me

Sent from my iPhone

[Yogissimo]

Just adding to the bottomless chain that I haven’t gotten messages on my iPhone in over a week and followed every ‘fix’ suggested. Insane Fitbit hasn’t resolved yet and amazed to see how widespread the problem is. Where are you, FitBit? No updates since 10/9?!

[partytime]

That's terrible! Even from your I Phone  too! I think they need to send us all new Fitbit Charge 2's.  If they can't fix it, they need to give us a new device or lose lots of customers.  Christmas is around the corner. Apple watches here we come! Fitbit will just go out of business if they don't have loyal customers anymore. This is my 3rd Fitbit.  So sad that the Charge 2's haven't gotten notifications for 3 months. How is that good business???  Fitbit has never replied to any of my posts the past 3 months!!!

[partytime]

I live in Ohio.

[Paraskevi]

This is nonsense. I updated everything , apps, phone, restarted ,etc. Now my Bluetooth won’t even recognize my Fitbit. It’s really ridiculous. I’m not receiving any notifications at all. Not happy 

[Apartm]

Same with me every time I get a phone call my Fitbit kept vibrating even when I answered my phone I gave up on Fitbit

Sent from my iPhone

[Mapgouv]

What did you do?

[Apartm]

That’s me too except I have an iPhone so I got the Apple Watch and I love it so much better. Fitbit is going to lose customers over this it’s ridiculous I feel like they’re doing nothing

Sent from my iPhone

[Apartm]

There’s nothing they can do about it they can’t stop customers from buying an Apple Watch or Samsung Watch if they didn’t screw up in the first place Fitbit would’ve lost customers

Sent from my iPhone

[Deathwishvixen]

@Apartm Agreed . When you don't treat customers  properly,  who've paid alot of money for a glorified watch since being bricked you've got to expect  they will leave and get a product that does work.  

[Radiorahim1972]

Garmin is having the same notification issues!

Moderator edit: Removed Personal Info

[Radiorahim1972]

Garmin is having the same notification issues! Apple screwed all third party wearables!