Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[JENNAKENDALL]

I did call them and unfortunately they were not helpful. They walked me
through, rebooting and resetting the fitbit and nothing seemed to work.

[Apartm]

I already tried that and it still doesn’t work Fitbit is going to lose customers over this

Sent from my iPhone

[regihic]

I see this hasn't been updated since 10/9.  Are you still trying to resolve this?  I have tried all of the troubleshooting steps (at least twice) and I am one of the unlucky ones that still aren't getting the notifications across the Alta.  Am hoping this gets resolution quickly.  More frequent updates on progress to get this resolved would be helpful, even if you are still working on it, you should inform us that you are still working on it.  

[WLCal]

I also chatted with customer service. Have not been able to get it resolved. I can’t tell you how many times I have updated my phone settings and restarted my Fitbit. 

[jmo85]

Followed the directions for restarting my Charge 2, synced right up!

[aldhefairi]

contact the support team in Twitter fitbitsupport , they will help you.

[JENNAKENDALL]

Ive contacted pretty much everyone in support and still not results.

[Sslight]

Anyone heard anything about when this issue will be fixed?? 

[Bloneg]

This is what I get with my Charge 2.  if I don’t have notification previews on my phone I get no notifications on my Charge 2.  If I put notification previews on my phone, I get utterly bombarded with calendar notifications every 30 seconds that should only come through once.  It causing me to swear a lot, & my battery wont last the day.  I need the notifications, because I can’t have my phone on in work and need to know if my kids school is phoning.  

[dwaldon103]

Nothing they have suggested has worked for me.  

[Sonorablesedona]

Tried everything. Nothing works just tells me I am on an active call lol. Really ?! 

[k9luver]

It seems to be the Apple update more than the Fitbit ?

Thank you,

Moderator edit: personal info removed

[Anneliesebishop]

Text notifications worked when I changed preview to “when unlocked”. 
Wish it didn’t have to be that way... but for now it’ll have to do...

[PaddyL19]

I found that when I forgot the device off my Bluetooth and then deleted the app from the iPhone and then re-downloaded it, I have found that it has solved my problem and at this stage all is working as it was!! 

All my information was still there and downloaded.

So far, so good!

Cheers,

PaddyL

[Ptnguyenn]

Hello, I’ve updated my phone and ever since then I haven’t been able to receive text notifications on my Fitbit blaze. Phone calls will show up but not texts.

I’ve deleted and redownloded the app. Made sure to have all my notifications on. What is going on? I see this problem has been since JUNE. Is there still NO resolution? 

[Apartm]

No you’re wrong because people with a Samsung phone are having the same issues. Fitbit didn’t update their app.

Sent from my iPhone

[Butts74]

I can see this thread started a long time ago but the resolution isn't necessarily appropriate.

The only notification I no longer receive on my versa is the texts. I receive all other notifications. The only way I can receive a text on the fitbit is to change the setting on the phone for PREVIEW in notifications to always or when unlocked. 

This needs to be addressed. I used to receive the texts with this selected as 'never' in the past. I don't want my phone to show previews of my text messages on the lock screen just so I can receive them on my watch. Where did the privacy go?

Additionally it seems I have seen in other threads that there is a software update version starting in the 4's. I'm still in the 3's and in Australia. 

When will these privacy concerns be addressed (if they haven't already in the update) and software update released OS in Australia?

[chrisNB]

Any advice on how to fix this problem for Samsung Galaxy users?

[Butts74]

I should clarify this was on an iPhone

[1720]

I’ve done every step and nothing works. Please alert us once this has been resolved if we need to do an action. This is the biggest feature (and sleep) for me. Without this option it’s almost worthless. I decided Fitbit over I watch due to the sleep feature.