Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[billtrig]

I followed the instructions but they don't work. My Charge 3 doesn't show up in the list of Bluetooth devices in my new iPhone 11 Pro and when I selected "Notifications" I receive a popup to perform a "Set Up", but the circle just spins and nothing happens after that. It eventually times out after a minute or so. (Note: This all happened after I uninstalled Fitbit from my old iPhone, turned off bluetooth there and then turned it off, and then turned off bluetooth and removed the dongle on my computer.)

[Lmmhines]

Did the latest update today - followed the troubleshooting steps - and STILL NOT WORKING! Calendar reminders all the time but not a single text message... this is getting ridiculous. 

[FM50]

Thank you so much!!! - I tried this and finally I am getting texts.  Like you, I do not want people to be able to see these on my phone BUT I want to see texts on my fitbit more.  Not a great solution but thank you again so much!!!

[Tracy13]

Did all the steps more than once. Only getting phone and messenger alerts no texts which was why I upgraded to the versa.  Any other advice?   

[FM50]

Did you try changing your phone settings under text to always show preview? - its a pain but that finally got it working for me

[EmHutz]

I did and it finally worked, but that is not a viable long term solution.
It’s not private or secure and before the update I was able to keep
previews off and still get my texts on my Versa. Fitbit should have
released AB emergency patch within days of learning of this bug. I also
have a number of apps enabled for notifications per their instructions and
I have never been able to get a notification. I’ve already decided I’m
going to trash this thing and get an Apple Watch. Very disappointing

[Tswilder]

I too have done everything to the point of completely put my stuff back to factory settings and I still cannot receive text message notifications. I’m at the point where I’m ready to get rid of my Fitbit and buy me an Apple Watch

[Tswilder]

Same here everything works perfectly except for the text notifications

[sfisher]

When will this issue be solved??  Still waiting patiently.  I have tried the problem solving suggestions below.  I will follow this thread to see when the issue is resolved.

[Swabes]

Any update on this yet as this is getting increasingly annoying 

[RedRockRick]

My Ionic does not have a spot in the settings that says "About" so I can't shut down the watch. I have tried everything to sync this watch. It stopped syncing 5 days ago. My IPhoneX Fitbit app won't even open. It states "Opps! Something went wrong!"  On my Mac computers,  I have removed and reinstalled, tried different computers and used the Wireless Sync Dongle. It shows connected but won't sync.

PLEASE Help!  I am on my wits-end.  If you can't fix these issues it will force me and probably others to go to a different product... like an Apple watch. 

[Carrots63]

I hate people being able to see my messages. Thanks for the post. Turning on message notifications worked. Come on Fitbit fix the issue. 

[momtolindsey]

Finally after two months.  I deleted the app once again and reloaded and my Fitbit is finally working correctly!  I am getting text notification and long with what the text says!  Thanks for getting this resolved.  I was about to change brands.

[AmandaArmbruste]

Same situation for me. Have you figured anything out?

[Neetu14]

Same issue 😞

[LadyRein]

What am I doing wrong??? I turned on my messaging previews (which I also hate) but it didn't re-calibrate messages to go to my fitbit.

[LadyRein]

These steps do not work - and it's quite aggravating that that was an update to fitbit for "group messaging" within the app but no update on the text messaging notifications scenario which to many customers is a big deal.

I've already put in a ticket which I'm sure many others have done as well; can we at least get an update on whether you guys are close to fixing the issue?  

[CMH64]

I too am experiencing this issue since the iOS 13 update.  I just updated to iOS 13.2 and have run thru your troubleshooting tips multiple time to no avail.  I get all notifications but text.

[momtolindsey]

I completely deleted the app from my phone then went into play store and
redownload. Then you need to go into your Fitbit setting and set
everything up. Make sure you turn notification on! Good luck. So happy
mine is working again.

[CMH64]

if I delete the app, will I lose all my data, or will it retrieve from the
cloud?