Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[justlikeashleyy]

Setting my message notification settings to "Show Previews—Always or When Unlocked" worked for me and I have the Versa 2 and the most recent iPhone update. I wasn't getting text notifications, but got everything else. I made sure to change the setting to "when unlocked" like previously mentioned (because I had it at "never") and it fixed the issue for me.

[justlikeashleyy]

Oh and I also did the bluetooth setting thing where you turn off and on the setting thing for sharing system notifications.

[Beth75]

Does anyone have a problem with you Fitbit losing time if yes how did you fix it

Sent from my iPad

[sooze30]

Please fix this issue. My fitbit is still under warranty, can I exchange it or return it since this issue has been taking so long to resolve?

[tammy6c]

No notifications here either on blaze- no call - no text

[Jsand18]

I have tried all the troubleshooting tips, my phone and app are up to date, and I still cannot receive text messages on my Alta. I receive phone calls, but no text messages. This is getting very frustrating 

[Apartm]

Unfortunately Fitbit won’t let you do that someone already tried that and they said since an iOS issue and everything else is working on the Fitbit they won’t replace it. I switched to an Apple Watch

Sent from my iPhone

[tlskim]

Try hard closing Fitbit app. Open Fitbit app and sync now. 

[SARAHHEY]

How much longer do we have to wait to get this resolved?  I have been doing all the trouble shooting and its till not working. 

[Monkeyalexis]

I did my on my phone but my phone try again or my Fitbit say tay again or sync after l fantastic rest I try on my iPod is doing the same thing 

[CMH64]

I posted yesterday I followed these steps, and my Versa 2 still wasn't
getting text notifications. This morning it started working again.
Hallelujah and thank you to the person that figured this out!!!

[SunsetRunner]

what steps did you follow?????

[helga_h64]

Same here , none of trouble shooting scare working

[CMH64]

I have an iPhone XS Max and a Versa 2...

Settings > Notifications > Messages (not Fitbit) > Show Previews

Set to "When Unlocked" or "Always"

Unbeknownst to me, and possibly many others here, that setting had changed
to "never." Possibly, with the iOS 13 update?? IDK...

[Heatho4139]

I’ve done everything on this thread a couple times and still cannot get my Blaze to show notifications anymore. I am probably going to switch products and not buy another Fitbit if this issue cannot get resolved.

[Yewneek1]

FINALLY!!! My Fitbit Charge 2 is fixed!!! I had tried all the troubleshooting tips and multiple other things and NOTHING! The issue was accidentally fixed tonight! HAPPY DANCE!!! I received a text through my watch and I jumped!!! Was on the phone with Verizon for another issue and was instructed to “RESET” my iPhone 7Plus. It fixed the other issue I was having and then I got a text on my Fitbit!!! Warning: If you reset, the iPhone will go back to factory settings but you will not lose data (contacts, pics, etc.) I lost my thumbprint recognition, therefore lost all my passwords!!! Happy to have Fitbit working again, but it’s a shame I lost so much!!!

[Badger0011]

Every few days, I have tried all the troubleshooting tips. My iphone and fitbit app are up to date. I still cannot receive notifications of text messages on my Alta. I was really hopeful the latest app update would do it but no change. This is a very long time to wait for a fix.

[Nicr815]

Yes, this is the exact same response that I got earlier this week. Not allowed to bring back even though I’m under the 1 year because it isn’t a manufacturer’s problem. No timeline on fixing the issue when I repeatedly asked—just a lot of vague answers and no helpful support at all. Very frustrating! 

[Apartm]

I agree it’s been going on for 2 months now and still nothing. I’m so glad I switched to an Apple Watch no issues with my iOS 13.1 update

Sent from my iPhone

[Rhio744]

Freaking ridiculous- this text notification BS and now my Fitbit lost connection. I removed it and went through all the steps to set it back up to no avail. Called Fitbit and they can’t get it to work either. They said they would send a replacement offer but I’m almost to the point of not even doing that because WHATS THE POINT it doesn’t work as advertised even when it’s connected!!