Sadly recent events clearly indicate that this debacle is destined to run and run.
What is especially galling is the distinct lack of pro-activity and interaction from Fitbit on this and other topic related threads and Forum. 3269 posts on this one alone at the time of writing speaks for itself and should be more than sufficient for the ‘penny to drop’ with Fitbit that they have not only a technical issue, but a significant PR issue. However, as time goes on, the fall out adverse PR in particular, doesn’t seem to be much of a concern for them.
Moreover, it is clear that to roll out and announce with great excitement 1 November a new update for a new 1:1 Messaging Service perhaps wasn’t the best idea and approach, and, hardly likely to go down well with the many thousands of users who have been unable to make full use of their devices trouble free for weeks if not months. How about just putting all of your developmental efforts into sorting the connectively issue? That would be a welcome start. All the other bells and whistles can wait!!
I would also observe that those tasked with Moderating this and others threads appear to be extremely selective on those user responses they elect to reply to or otherwise highlight for their attention. A recent example was a user who after many attempts of trying to get their device to sync or simply work - even with limited functionality - was singled out and rewarded with a special mention and heralded as great news, but many other users who have toiled on a whole number of fronts are simply ignored.
It surely can’t have escaped the notice of Fitbit that their response to date has fallen far short of what the majority of their (until now) loyal customer base reasonably expect from a Company which avers to take customer service and loyalty seriously. In short, it has been woefully inadequate. To simply adopt a default and repeat ‘holding’ position of posting and updating the occasional banner to alert users that ‘some’ users (you are kidding me) ‘may’ experience issues with connectivity after updating to iOS 13 and refer users to FAQs which clearly don’t resolve matters, is entirely inadequate. This ‘holding’ position is not longer tenable and simply compounds the Company’s folly. It’s action users want, not the retreading of the same line. It is no longer a credible position to maintain.
Moreover, it is evident that Fitbit simply don’t get the genuine concern many users have around privacy when their consistent position appears to allow a continued ‘work around’ to prevail when so many users object having to display the content of text messages on their phones. I bet no-one bought their Fitbit for this feature! It is just another example of the Company’s approach throughout all of this - loyal customers are taken (or left with the distinct impression ) for granted and as an after thought.
Unless it has escaped the Company’s notice, issues around connectivity are not isolated to Apple users, and despite suggestions to the contrary, this is a wider issue affecting non-Apple users, therefore a matter for Fitbit to resolve.
I have been affected by the current inability to receive text notifications on my device for almost 2 months now. I refuse to allow them to display on my phone just so I can get the notification alert at the time of receipt . I shouldn’t need to and won’t. I didn’t buy the device to have to get by with an unnecessary work around that also compromises my privacy. End of story Fitbit!
If that wasn’t bad enough, my Charge 2 doesn’t always charge or hold its charge for very long, has a mind of its own in terms of when it wants to sync, doesn’t accurately record my steps or regularly fails to recognise my Bluetooth. All of that wouldn’t be so bad if it were not also for the fact that the time displayed isn’t always accurate until I can successfully manage to sync the device with my phone. Oh, and I’m on my 3rd wristband this year.
Christmas is coming. What do you think will be on thousands of Fitbit customers Santa Lists? Another Fitbit? One would very much doubt it. Like so many, an Apple device - with its much documented functionality and reliability - is the current favourite alternative, I’d guess.
An indication from Fitbit of how much longer it is going to take them to resolve matters would be helpful and appreciated by all affected users - and that includes the many, many thousands who are silently suffering and not posting! A further prolonged period where Fitbit fail to regain the initiative and resolve matters will be their loss and their competitors gain.
Fitbit really needs to up their game on so many fronts. Get it Sorted!!!!
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