Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[TessaBit44]

Thank you so much!! This worked for me and I have been so frustrated!! 

[Michy08]

It didn’t work 😢

[Robellen]

I don’t know how to post this so everyone knows

[Amsaw]

Sadly, this "fix" does not work for me. I was able to try it once (and
rebooted my Fitbit Alta after) but it didn't work. Now, I don't even get an
(i) after my Alta in my Bluetooth list. I seem to lose Bluetooth
connectivity constantly.

It is incredibly frustrating that there is no solution that works for
everyone.

[MBoisy22]

This did not work.  Are you going to replace my fitbit?  I cannot believe that this has been going on for months and there is no fix.  When will you accept responsibility for the problem and resolve it?

[Michy08]

I agree it’s been 2 months the amount of money we have all spent. Come on Fitbit up your game and your customer service. 

[Berggrenk]

Didn't work for me...

[shajade]

Following this thread as I'm also experiencing this issue.

[Sassyred2030]

How do we see the messages on any of these posts?  I'm new to this.

[Wisegirl3]

Thank you very much
I have been trying every fix suggested multiple times & nothing worked until now
Very much appreciated

Sent from my iPad

[lstot]

I have been having trouble with this as well and finally got it working again! I tried two things so I am not sure which worked. One, I went to bluetooth, and clicked "forget this device" for my fitbit, then went into the fitbit app and reconnected. I also went to settings->notifications->messages and changed show previews to "when unlocked"

Hope these work for you as well. Nice to have my texts back.

[Jeffcozzag]

So how many times have we had to do this with now many devices (Android or Apple) in the past 6 months? Whether it is to fix notifications or find out why mobile tracker is gone and can't be replaced by the directions.  What is going on?

[lisaber]

Speaking of notifications, I haven't received a notification from fitbit in my app since June 25th. Use to get something every few years. Weird!!

[Jeffcozzag]

For the past 6 months, specifically, this application has had MANY issues with all platforms and updates.. With any luck, the new purchase will make it "Google" worthy.

[SunsetRunner]

I wouldn’t bank on it!  

As I have previously posted, of all the many issues this current situation has exposed, it is the distinct lack of pro-activity and customer centred focus from Fitbit, playing down the inordinate length of time it is taking them to resolve matters, that is especially galling.   The longer it has gone on, their repeated holding position of ‘we are aware .... and working hard .....’ is frankly no longer tenable.  It is a shambles and highly likely to result in a significant number of otherwise loyal Fitbit customers taking their business (and valuable personal data) with them. I wouldn’t hold out much hope that their recently announced purchase by Google will bring anything new to the table soon -  the deal won’t be completed for a while yet. 

Lest users forget, it isn’t just the current connectively issue which is a BIG problem, as has been articulated by a significant number on this thread alone, connectively is just one of many issues users are encountering.   I count myself in that camp.  A plethora of  other reliability, functionality and product design issues are also concerns for users.  

I have been patient and willing to give the Company the benefit of the doubt and the time they say they need to sort matters.   This cannot last forever.  I am giving them until the end of the month to resolve the connectively issue.   If it is not resolved, I will be off.  Fitbit will have had by then more than enough time to find a fix.  I will buy another device from a competitor, delete my account and move on.  

For a good number already, it would appear, they have already made their minds up and left.   

[Michy08]

Well said 

[Jeffcozzag]

Agreed on not banking on it.  They have about 45 days left before the end of the year and the end of my business.

[SunsetRunner]

Nothing is working...ridiculous that it is taking this long to fix this issue. I don't receive any text message notifications on my Fitbit Blaze and when I get a phone call it continues to vibrate after I answered the phone call...ready to switch to an Apple Watch. 

[Denisehunt24]

I am starting to think it might be time for an apple watch. I am a die hard fitbit wearer, however I still cannot get my notifications on my versa and it is ridiculous!

[Michy08]

I agree, it’s a joke and their customer service is shocking