Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[DGunn]

It worked. Thank you!

[Lacat]

I have tried resetting and restarting both the phone and app. Still no success with receiving text messages on Alta HR

[Nonnaof5]

Thanks!!  You should work for FitBit!!

[ShiraSmith2]

Yessss!!! It worked me too!!

Sent from my iPhone

[Marya84]

• Thank you for the tip. I’ll try anything to get it to work. Unfortunately nothing yet to get messages back. 

[DGunn]

worked once.....not working again. I’m tired of trying to figure this out. 🤬

[Nonnaof5]

Nevermind....it only worked for about 24 hours and  don't want to have to reset my phone everyday and redo everything, but I really want to be notified of calls and texts....

[TessaBit44]

If you have a versa 2. Go to notifications in settings and then messages and change to see preview when unlocked.

Tessa

moderator edit: personal information

[Odyssey13]

Hello @TessaBit44   you might want to go back to your post and edit your name and employer out. It's always best to be safe on a public forum.

[SunriseRun431]

I’ve contacted costumer aupport since the iOS 13 update weekly, and no solutions. It’s been over a month since the update.

My iOS is up to date. The fitbit app is up to date. Tried all the above items to get text messages on the ionic. Still no luck. Black Friday is next week, and seriously considering the Apple Watch. I bet they will be on sale with Black Friday. Highly annoyed!

[MacCress]

I had tried all suggestions without any success. I was receiving call notifications with a vibration, but text messages did not cause the FitBit to vibrate.

Badlands fix (detailed in Message 3438 on this thread) worked for me.

I have a versa and an iPhone 8.

Thanks so much!! 🙂

[Nonnaof5]

Short lived for me!

[SunriseRun431]

This worked. Worked for me. Thank you!!!!!

[Badlands19]

Hi.

It doesnt remove any pictures.

-------------------------------------------------

On phones without face recognition, you need to sett previeiw to always.

Moderator edit: merged reply

[RachelleLaniuk8]

I’ve done all of the trouble shooting and I still am not getting text notifications. I get phone call notifications no problem- just not text. It’s been months now. When will this be resolved???

[B3ckM]

What frustrates me the most is that they knew this was an issue dating back to the end of September, so why was there not notices placed at the retail outlets OR on their website so that anyone making a new purchase would be informed? Bought mine October 28 and I specifically chose Fitbit for the feature of receiving text and call notifications. Had there been a notice at the store stating that they were experiencing issues but working to resolve them, I could have at least made an informed decision on whether to buy now or wait till it was resolved. It is like a form of false advertising - especially since they knew and did not make it public to new customers.

Does Fitbit plan to extend our one year warranties? Those that are still within the warranty period should be given at least that as an option. Very frustrated!!!!

[Dbrown23]

So frustrating but I solved the issue on my end for my Versa! I allowed the notifications to “show preview” & now it works! I just hate that everyone can see my texts now 

[Kbrad]

Mine was working with the “show preview” but all of a sudden today it’s not working and I haven’t updated anything or changed settings. So annoying!!

[B3ckM]

I have the Inspire. And yes I don’t want to show previews on my phone. Shouldn’t have to be that way.

Get Outlook for iOS

[B3ckM]

So that isn’t even a permanent solution either from the sounds of it. It is frustrating!

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