Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[BarbieM67]

for me with my inspire I had to change one setting to “show previews” 

Moderator edit: format

[jwilis]

You have to go to settings-notifications-messages and select show previews.  This is the only way for now for text messages to show up on fitbit until they fix the bug.

[robmcknight]

Bring on apple...

Regards
Rob

Sent from my iPhone

Moderator edit: Removed personal info

[SunsetRunner]

Hello @robmcknight 

I noticed you put your phone number in your last post. You can delete this sensitive information by taping the three small dots in the upper right of your post. Then tap “edit” in the drop down menu. Delete the sensitive information then simply hit submit again. 

[IRENEROD017]

I have tried all these step and I am still not getting any notifications. Do you have any idea how much longer it will be before a solution is available?  

[Sabix]

I had to re-pair my versa fit bit with my pixel phone. Then what apps that
were missing returned.

[LW1]

After 2 hours of searching for help online, your clear and concise instructions worked!! My husband bought a Fitbit Charge 3 for my birthday, and I was able to get everything to work except text message alerts. I updated my phone which was also a suggestion from another thread I found, but that alone didn’t fix the issue. I then found your thread, and step 3 is the one that made difference. Thank you!!!

[SunsetRunner]

yes that's right, I was excited at first until I saw all my text showing up on locked phone. OH NO!!!!!

[StephanieJo30]

To everyone that has not had any success - Have you tried to reset settings your iPhone??

 Settings>General>Reset

Yes, it’s a pain in the a**! But it was worth it to get my messages working. And it only erases  your stored passwords in your apps. It will NOT delete your pics or messages. 

[Donnajoarthur]

Well finally decided not to wait any longer for the fix. Hated to leave but I have missed so many messages that was important. So bye bye Fitbit hello apple😔

Sent from my iPhone

[LW1]

Before you give up completely, go to Settings on your iPhone. Scroll to Messages. Make sure iMessage is turned on. Then, scroll down to Unknown Senders and turn it on. This will just separate your text messages into two categories, Contacts and SMS and Unknown Senders. It doesn’t effect who you get messages from. Next, from the Settings main screen, scroll to Notifications then to  Fitbit. Turn on Lock Screen, Notifications, and Banners as well as Sounds and Badges. My Banner Style is set to Temporary. Then, set Show Previews to Always and Notification Grouping to By App. This will allow only Fitbit notifications to your Fitbit. If you want notifications from other apps, you will need to set the Notification Grouping for each app separately. After you’ve set that selection for the Fitbit app, though, see if you get text alerts now. I hope this helps!! If not, restart your phone and Fitbit after you’ve done these steps. Good Luck!!

[Donnajoarthur]

I have done all items for over a month I have been in contact with Fitbit and nothing is working. My daughter is sticking with hers for a little bit longer but not sure how much. I just hate that we have to change because of one update.
Good luck to all that are staying true

Sent from my iPhone

[Jen_5]

Same here, it's been several months and Fitbit has not found a solution. They haven't even sent out an update to Apple users!

[Jen_5]

Heading that way for me too.

[Gtbze]

Finally! Changed the notification settings on my phone to “when unlocked” thanks Fitbit!

gtbze

[IRENEROD017]

I am about to do this same thing. I have been a huge Fitbit fan but it is a bit to much.

Sent from my iPhone

[Curtintaylor]

Followed all steps, has not worked in over a month now. Fitbit support is not helpful. 

[SunriseRun431]

Thank you for the info. Did everything that has been suggested for ionic. Nothing has helped. About to peace out from fitbit and jump to Apple. 

[Scofert]

I’m in the same boat 

[Spoons79]

when will this be fixed? A further update, done all of the above and still not working! 

Moderator edit: format