Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Tracy13]

None of them have worked. Friends considering Fitbit I’ve told them not to waste their money and buy Apple. Been dealing with this for a 4 months already did updates tried fixes no luck. Just paid off my versa

Sent from my iPhone

[Rich_Laue]

@nstrong 

[Rich_Laue]

Please see my last post, when users contact Fitbit, they have been walked through the steps to get notification working 

[Peanuts19]

You are right on the money, nothing works for me, hope people don’t go and
by Fitbit of any kind

[AmandaMae14]

Yes they work, but only if you also have text preview turned on on your phone. This was not how it worked before and I do not want text preview turned on so the fix is not a fix for me. 

[Badlands19]

I found that after the latest Fitbit update, it now also works with "When ulocked". (or what it will be in english, sorry, Im Norwegian).

This is not the worst solution, but not the best either..

[Badlands19]

Some get it to work, and some dont, after conntacting Fitbit.  If there are anyone that did this, it would be really nice if they share what solved this issue.  Also strange that Fitbit dont publish this solution.

[Peanuts19]

Yeah why not, please help us that don’t know

[Megmerk]

I have been contacting Fitbit once a month since June! They just keep giving me the run around and generic responses. They clearly have no intention of fixing the problem. With as much as these costs you would think they would want to make their customers happy.they refuse to give an answer when asked around when This will be fixed. They should be ashamed at how they are treating customers. 

[Jls716]

I have had this same issue since my iPhone updated as well. I have went as far as doing factory resets on my phone and Versa. Deleted the Fitbit app.. bought a new Versa. Still no text coming in on my watch. I am so frustrated I am ready to return the new one and I have always loved my watch. What is going on?!? 

[Mamaneedshelp]

I owned a Charge 2 and I did the recent update on my iPhone, after that I stopped receiving text messages. I know this a common problem however I just purchased the Charge 3 and still no text messages. I have done all the problem solving there is and no luck. Anyone have any ideas?

Thank you in advance.

[Cleosmith25]

I’m in the same boat. I’ve tried everything and it’s still not working 

[Mamaneedshelp]

Have you tried calling anyone yet? I’m upset about this, I thought the upgrade would solve it.

[Rich_Laue]

What happened when you called up Fitbit support? 

[Shellej]

Did you find a fix yet? I’ve gotten nowhere so far. Fitbit is not helping much. Same instructions that are doing nothing

[Shellej]

Spoiler

Oh I will try this. Thank you. Nothing good else has worked so far 

[Nikki1818]

[Image]

Get Outlook for iOS

[BethVandy]

I’ve tried multiple times. No luck. 

[Cleosmith25]

I just called, didn’t realize I could call. They checked to make sure I had all my settings correct. Turns out they are just an internal issue people are having with IOS 13. I’m essentially SOL until an upcoming update hopefully resolved it. He said they’re aware it’s an ongoing issue they’re working on. 

[BethVandy]

Kinda makes Apple Watch extra attractive to me. ☹️

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