Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[NaomiAngele]

Thanks so much for the reply.  Sorta bologna that they changed the sleep score to a subscription but thanks for letting me know.  How do I stop getting replies then?   Happy Holidays.

[Dougqt]

I did get the LTE version, but I only have to pay for it if I want the
plan. No it doesn’t cost a dime otherwise.

[coachchristine]

This does not work.  Nothing works.  I basically paid $200 for a watch that doesn't function the way it's supposed to; can't get my money back.  After starting with the original charge and I've upgraded 4 times.  This is the end.  $200 wasted isn't an easy pill to swallow, and it's wasted.  it also wasn't holding a charge so FitBit replaced under warranty and that still didn't resolve the notifications problem.  To top it off, Best Buy won't do anything either.  Totally Sucks!  And it's not just related to Apple - people with Androids are having the same problem (Samsung, LG).  So it's a FitBit problem and they don't care.  I guess it's time to make the switch. 😫

[jkwomick]

I bought a Versa 2 on Monday after much thought between it and the Apple Watch. I am very disappointed to learn AFTER the point of purchase, that there is such a widespread issue with not receiving text message notifications. I am certain that thousands of other like me, who purchased on Black Friday/Cyber Monday will be livid upon learning.

FitBit needs to either fix the problem ASAP, or add a note to the purchasing page so that customers like myself aren't tricked into purchasing a product that the company knows DOES NOT currently allow text message notifications. False advertising.

[Apartm]

You can’t return it and get your money back. Someone already tried it and FITBit said due to it being an iOS issue they can’t refund anyone or send a new one. Because everything else works

Sent from my iPhone

[LizLeBlanc]

It seems it’s the same issue across the board for many folks which has been going on since the IOS update & no action has taken place on FitBit’s part. It’s extremely frustrating-the reason I purchased was to be informed of text & phone calls which no longer works. I plan on getting rid of it & switching to an Apple Watch. This has been going on way to long & FitBit is fully aware of the issue..

[Rich_Laue]

@Kdsg support wasn't able to help out when you contacted them? 

[SunsetRunner]

It's hard to accept that a solution has yet to be found for the compatibility issues for iOS 13. The "help" doesn't work. It's been over 2 months - is a solution actually going to be found? With so many genius programmers in the world, perhaps you could hire one to solve this problem.

[SunsetRunner]

I feel the same way.

[ckuz]

This has been first reported on 6/30/2019 and nothing has been done regarding text notifications. Especially since it was a reported known issue before the official release of the iOS13 update. Way to get out in front FitBit. I understand the iOS update was the breaking area however FitBit needs to be working with Apple to get this corrected or stop advertising this function with Apple products. A product that fit my needs perfectly will now be scrapped for another company’s product that fulfills what it says it should be doing. 

[Heidilou]

Nope!

Sent from my iPhone

[ScottBDFW]

I am beginning to wonder if the lack of a fix has something to do with Google acquiring FitBit.  

[Jaigry]

My texts finally started coming through today!

i literally tried everything again (restarting at factory settings, toggling all notifications on and off, forgetting device, turning my phone off after each step)

I received my first text today and am

consistently getting text notifications.

what a pain it was though! This has gone on for two months.

i have a versa 2

[AmandaMae14]

@Jaigry  Do you have an iPhone? If so, Do you have text previews turned on in order to be able to get your notifications to come through for texts? This has been the only work around that has worked for me so far and I absolutely do not want text previews on my phone so I continue to not be notified of texts on my charge 2. 

[ckuz]

Well hot digitity dirt look at that. Turned on my show previews to “always” on my phone (not ideal or what I would want) and i received a text notification on my FitBit. I guess pick your poison. Have the text preview show up on phone when locked and get a notification on the FitBit or no preview and no notification. 🤷🏻‍:male_sign:

[Mandapet]

Thanks so much!!! This has worked!!! I don’t particularly want texts shown
on my iPhone but while they apparently try to come up with a fix it’ll have
to do!

[Jeffer33]

So u update your iphone and its Fitbit's fault your not receiving text messages?? One device changes, one does not and you blame the latter? That's just dumb logic. 

[Lulu1352]

Been 2 months... still waiting for this issue to be fix. Which they would just leave me return the Fitbit and get my money back, but no it’s been 6 months since I’ve bought it and 2 months since the update ruined it. 

[Apartm]

Apple has nothing to do with this people with android phones and Samsung are having the same issues it’s an iOS issue and it’s all Fitbits fault they need to take care of it. I bought an Apple Watch and have had no issues

Sent from my iPhone

[Goldennika]

It does say at the top of this thread “after installing iOS 13 beta” but my issues started after a Fitbit firmware update. And other platform users are also experiencing issues.