09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
12-04-2019 06:03
12-04-2019 06:03
Thanks so much for the reply. Sorta bologna that they changed the sleep score to a subscription but thanks for letting me know. How do I stop getting replies then? Happy Holidays.
12-04-2019 06:29
12-04-2019 06:29
12-04-2019 06:36
12-04-2019 06:36
This does not work. Nothing works. I basically paid $200 for a watch that doesn't function the way it's supposed to; can't get my money back. After starting with the original charge and I've upgraded 4 times. This is the end. $200 wasted isn't an easy pill to swallow, and it's wasted. it also wasn't holding a charge so FitBit replaced under warranty and that still didn't resolve the notifications problem. To top it off, Best Buy won't do anything either. Totally Sucks! And it's not just related to Apple - people with Androids are having the same problem (Samsung, LG). So it's a FitBit problem and they don't care. I guess it's time to make the switch. 😫
12-04-2019 07:05
12-04-2019 07:05
I bought a Versa 2 on Monday after much thought between it and the Apple Watch. I am very disappointed to learn AFTER the point of purchase, that there is such a widespread issue with not receiving text message notifications. I am certain that thousands of other like me, who purchased on Black Friday/Cyber Monday will be livid upon learning.
FitBit needs to either fix the problem ASAP, or add a note to the purchasing page so that customers like myself aren't tricked into purchasing a product that the company knows DOES NOT currently allow text message notifications. False advertising.
12-04-2019 08:08
12-04-2019 08:08
12-04-2019 08:20
12-04-2019 08:20
It seems it’s the same issue across the board for many folks which has been going on since the IOS update & no action has taken place on FitBit’s part. It’s extremely frustrating-the reason I purchased was to be informed of text & phone calls which no longer works. I plan on getting rid of it & switching to an Apple Watch. This has been going on way to long & FitBit is fully aware of the issue..
12-04-2019 08:25
12-04-2019 08:25
@Kdsg support wasn't able to help out when you contacted them?
12-04-2019 08:25
12-04-2019 08:25
It's hard to accept that a solution has yet to be found for the compatibility issues for iOS 13. The "help" doesn't work. It's been over 2 months - is a solution actually going to be found? With so many genius programmers in the world, perhaps you could hire one to solve this problem.
12-04-2019 08:26
12-04-2019 08:26
I feel the same way.
12-04-2019 11:00
12-04-2019 11:00
This has been first reported on 6/30/2019 and nothing has been done regarding text notifications. Especially since it was a reported known issue before the official release of the iOS13 update. Way to get out in front FitBit. I understand the iOS update was the breaking area however FitBit needs to be working with Apple to get this corrected or stop advertising this function with Apple products. A product that fit my needs perfectly will now be scrapped for another company’s product that fulfills what it says it should be doing.
12-04-2019 11:00
12-04-2019 11:00
12-04-2019 11:53
12-04-2019 11:53
I am beginning to wonder if the lack of a fix has something to do with Google acquiring FitBit.
12-04-2019 12:53
12-04-2019 12:53
My texts finally started coming through today!
i literally tried everything again (restarting at factory settings, toggling all notifications on and off, forgetting device, turning my phone off after each step)
I received my first text today and am
consistently getting text notifications.
what a pain it was though! This has gone on for two months.
i have a versa 2
12-04-2019 13:06
12-04-2019 13:06
@Jaigry Do you have an iPhone? If so, Do you have text previews turned on in order to be able to get your notifications to come through for texts? This has been the only work around that has worked for me so far and I absolutely do not want text previews on my phone so I continue to not be notified of texts on my charge 2.
12-04-2019 13:49
12-04-2019 13:49
Well hot digitity dirt look at that. Turned on my show previews to “always” on my phone (not ideal or what I would want) and i received a text notification on my FitBit. I guess pick your poison. Have the text preview show up on phone when locked and get a notification on the FitBit or no preview and no notification. 🤷🏻:male_sign:
12-04-2019 13:56
12-04-2019 13:56
12-04-2019 14:11
12-04-2019 14:11
So u update your iphone and its Fitbit's fault your not receiving text messages?? One device changes, one does not and you blame the latter? That's just dumb logic.
12-04-2019 14:45
12-04-2019 14:45
Been 2 months... still waiting for this issue to be fix. Which they would just leave me return the Fitbit and get my money back, but no it’s been 6 months since I’ve bought it and 2 months since the update ruined it.
12-04-2019 14:51
12-04-2019 14:51
12-04-2019 15:16
12-04-2019 15:16
It does say at the top of this thread “after installing iOS 13 beta” but my issues started after a Fitbit firmware update. And other platform users are also experiencing issues.