Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

Not good news. I just updated my phone to the 13.1 and hope to get my Fitbit going when I get home from work today. I am really really hoping. Ugh!

[S_Kiel52]

I have done every troubleshooting on here, but I am still not getting any results. I get notifications for every app, except dealing with the text messages and texts on an iPhone 8. Any advice on what to do? I am kinda getting a bit frustrated. 

[Ascoobs]

Any timeline as to when Fitbit thinks they may have this issue fixed?

[Jackied216]

Hi there what settings do you have ? Tried what they suggested got a fix but would like it to only work with my notification for text messages see you preview never... 

[Jen_5]

I am still not receiving any notifications at all. I’m on IOS 13, and have tried all of the suggestions on this site prior to posting here. Looking forward to Fitbit releasing an IOS13 update to remedy the notifications issue. 

[StreetL]

No luck for at least 10+ tries. Versa syncs and all notifications on.
Share system notifications on WiFi connected. Bluetooth connected but
keep getting error message that versa needs to pair which it has paired.
Just frustrated and done

[Pamydosy]

Wow. That’s a lot of steps. 

[1fit]

Tried everything mentioned to fix my notifications and yet still nothing has helped. Disappointing we’ve paid so much for products that do not even work how they’ve been promised to function. 

[SeeAmyRun327]

Nothing they direct you to do works. It looks like you need to update Fitbit to even function with Apples new update. I really hope they fix this, or i will just end up with an Apple Watch. I wonder if apple is secretly behind this...pushing us to get apple watches. (I’m just a conspiracy theorist) it’s probably just Fitbit not keeping up with technology...or is it? 

[Parr4thecourse]

I’m getting constant notifications and I have them all turned off. It’s incredibly annoying hoping it’s soon fixed! 

[Pamydosy]

I did everything but it is still not working.  

[Scooper0111]

The beauty of this in the past is that I can see a message on my watch without someone who is closer to my phone being able to read the message. I do NOT want my messages visible on my lock screen, but I do need them on my watch. Is there a plan to further rectify this problem? 

[ham24]

My fitbit app stopped working on Sept 19 when I did the iOS 13 update and still is not working properly and it is Sept 25 2019. I did everything they recommended and even did a hard reset on my iPhone. The fitbit app records my Cals as I have it linked to MyNetDiary and receives that information. But nothing else, no sleep log, no step, no floors, but all this information is on my fitbit Blaze. I have the most current app. Oddly enough, when I get a phone call I get notification on my fitbit but doesn't stop when I answer the phone. I do get text messages. So what can we expect and when can we expect it by to correct this significant issue. Very frustrated......

[Kiran18]

Can understand the frustration; was in the same situation for three days before finally fixed.
Please confirm if you opened on your phone, settings Bluetooth and clicked on the i next to your versa and enabled sharing?

Sent from my iPhone

[Lucky11920]

Will Fitbit be updating their software so that we don’t have to keep the previews on for text messages. I don’t want the text previews being on my lock screen or banners. Is there anything that can be done to still get notifications from my iPhone to my Fitbit? 

[Jmatter]

I have the iPhone XS

Moderator edit: personal info removed

[StreetL]

yes I have everything marked. Sharing is on. All notifications to be
received. The only thing doing right now is tracking steps and giving me
the time and a huge headache
Thanks for your help
I even installed Fitbit app reinstalled and downloaded like I just
received.

[stolbert30]

The ios 13 troubleshooting steps did not work for me.  There is no "i" next to my device name.  I have a fitbit charge 2.  I've removed the app, restarted my fitbit, etc etc etc.  Help!!!

[SunsetRunner]

Same issue here on Android; not receiving text notifications. I temporarily fixed it by deleting and reinstalling the app, but it broke again about 12 hours later.

I didn't even realize how reliant I had become on receiving text notifications, especially for work. The missing functionality is a dealbreaker and I've been investigating other (non-Fitbit) devices.

[StreetL]

I hear you!! I am in same boat. Non Fitbit. I do rely on Watch a lot at
work especially when I am away from phone but within range to still receive
messages. Big disappointment