Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[magsa63]

my problem is I am getting them and cant turn them off!

[JC181165]

Blaze has stopped working and followed the instructions re ios13 - still not working and neither app updating nor bluetooth connecting.

Please sort as this is also my watch and i'm currently 20 hours behind 😞

[Aforgnoni]

What works? Mine is still not. I see phone calls that’s it...

[SunsetRunner]

Nothing is working on mines. It was everything working before the update, then once it updated the text messages was working only, and now it is nothing. Just like a regular watch. 

[SunsetRunner]

Lucky you!!

[Yashi777]

Still no fix?

[Heidiweiss]

I have successfully followed your instructions multiple times including checking all settings related to notifications, etc.

The issue that remains is that my Alta HR does NOT stay connected to Bluetooth to my iphone 11 pro.

Help?

[Chucktw]

Following: Surge having the same issue since the update. Tried all the normal steps to troubleshoot.  

[Sreuchlein]

My fitbit is not tracking my sleep accurately , is this a known problem after the IOS upgrade?

[Dbvandam]

Is there any sort of time frame for when this will be fixed? I have a charge 3 and none of the troubleshooting is working. Getting text notifications is one of the main uses I get from the device so if you could keep us posted on when there will be a fix that would be appreciated. Thanks

[laurens11]

I am having that same problem.  Very frustrating.  

[rick311]

Update: Mine's still working with the Show Previews on but it does disconnect randomly during the day where I have to re-sync the bluetooth and re-sync the Fitbit app.

Very disappointing the developers did not get ahead of this during the developer beta.

[SunsetRunner]

I have the Fitbit Versa and are not getting no notifications on it at all. I have tried everything more than one time. 

[portia14]

There is another BIG problem!!  The sleep statistics are wonky - not correctly showing actual sleep time - it is including the time spent awake/restless.

How do I contact FITBIT for assistance with this??

[bRom2961]

I am able to receive call notifications on my Versa but not text message notifications?! I tried all the troubleshooting 😞 

[DR5]

My Fitbit Charge 3  is buzzing furiously and the screen is jumping around. I wore it swimming earlier and it was fine and tracked my exercise. However half an hour later it started this. I have recharged it as the battery was low and no change. I lost notifications about 3 months ago. Having read other people’s problems I see I am not alone. Mine worked perfectly for the first 6 months. 

I have an iPhone. 

[bRom2961]

Also updated my phone last night to iOS 13 

[Mommysitu]

I have an android and have tried all suggestions. My message preview is on and I do not lock my screen.  Can you help please

[Apartm]

Same thing is happening to me I’m receiving appointment notifications and phone calls on my Fitbit but no text messages are coming through on it and this all happened when the iOS 13 was installed. You better fix this for all people who are having this issue or send us out new Fitbits. We’re not waiting until the next update

Sent from my iPhone

[MelyssaT]

Will there be a way to have it so I don’t have to have message previews on on the phone - I like seeing it on my Fitbit but hate that I need to also have this on my texts on my phone. I never had to do this with the old iOS (ie pre iOS 13) - I could keep my message previews to never and still get the notifications on my Fitbit (charge 2)