Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Jonesy1977]

I keep having issues all the time. Today, my watch says I've done 11k and my phone app says 0 steps as the bluetooth can't find the device!

[Ying426]

Bought an Apple Watch because it’s just not with the headache. So glad I did and I already feel bad for whoever buys my Versa because Fitbit clearly wants to lose all their customers.

[kenziee_mariee]

Still not receiving text message notifications after following these steps. SO FRUSTRATING 

[rescuemomma]

Still not working for me on my versa 😞 

[Peanuts19]

I just wish someone would fix this problem for us all

[WalterandElka]

I did a factory reset on my iPhone and everything is back to normal.  The Bluetooth connection works, my Fitbit synchs and I’m receiving all my notifications. 

[Jonesy1977]

Glad you've sorted the problem. I can't seem to fix mine. Watch is sometimes found by my phone Bluetooth and other times not but it can't pair with it. Android system.

[Jonesy1977]

I'm beginning to wonder if it's a ploy to make me upgrade my watch as I believe they no longer sell the Alta HR. Santa already has my Christmas wishlist though and a new Fitbit isn't on it!

[Sharose]

I’ve done everything suggested and then some, and still receive no text or call notifications on my Fitbit🧐

[Sharose]

Seems a bit drastic. I’m not willing to take that step. Fitbit needs to fix their software to keep current. 

[SunsetRunner]

Tried all the suggestions.  Getting notifications but not text messages.  I give up.  Only had the Versa since February.  When I replace it I will get an Apple Watch.  It has fall detection and since I am a senior I like that feature. It does not have the sleep monitoring but I can give it up.

[TJMosier]

After going through all my settings I am still not receiving text & call notifications on my Fitbit Charge 3. Please fix this issue. The notifications are a major reason I use the Fitbit!

[TraciV7]

I’ve updated to the new iSO and have the same problems even after following the instructions provided. I was reading through everyone else’s posts and changed my text preview settings to ALWAYS and that did in fact restore notifications back to my Fitbit Versa 2 but.......I shouldN’t have to do this! I would like for this to be fixed as I hate having text previews on my phone. 

[davidlgarr]

So I am a Luddite and do not understand what is the problem. I can’t login to my Fitbit account consequently I can not reset my Fitbit watch. I need to talk to a human not a **ahem** computer that I have no clue about! 

[K_summers]

Tried all this no luck. No text messages. This is an important aspect for my Fitbit. Needs to be fixed or I will need to find a different tracker 

[Sh3lly3]

Have a Versa 2 which worked perfectly for 1st week and now since new ios update will not show any notifications. Really annoyed considering this version has only been out for 2 weeks! Seems as it £200 has been wasted as doesn’t do what it should do! 

[audThirteen]

I am also having this problem. I solved the issues with text messages by turning "Show Preview - Always on" in my phone settings, and choosing message notifications to "Notification center" on. However, I don't have other apps like SnapChat or email. I am also having problems with the weather app. It asks me to synch the app, which I've done. Still no weather. 

[Sharose]

Same

Sent from my iPhone

[Honey1953]

Also having problems since updates notifications not showing for text message and wrong person comes up when somecalls

[jmcoleman615]

Can anybody help me? I reset my Fitbit Versa 2 to factory settings but now can’t pair with my iPhone 11! Should I delete my Fitbit account and start over?