Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Marrrr]

You should not have to have show previews On for messages to show up on your Fitbit!!! This is ridiculous!

Moderator edit: format

[SunsetRunner]

Exactly!

Sent from my iPhone

[fadunn1]

not trying to be rude, but are you trying to be rude towards me? i’m not the kind of person to text people back right away, and if my watch can tell me what a message says before i reply to it and get my phone it helps. 

[fadunn1]

wait, this wasn’t supposed to send on here. that was supposed to be something completely different! i don’t even know you and i can clearly tell you’re not being rude! ugh now it’s my phone acting up. thanks apple 🙄

[Marrrr]

How am I being rude towards you?!? I’m just stating that I think it’s ridiculous that FITB it s response to IOS users is to turns on show text previews! I’m a teacher, I get parent texts. I don’t need my messages out in the open which is why I like the Fitbit because I can read the message and the. Respond when I get a minute.

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Moderator edit: personal info removed

[Sharose]

Agreed!

Sent from my iPhone

[drothbard]

Wondering if we can get a group discount on a pallet of iPhones!!!


Sent from Yahoo Mail for iPhone

[GraceMK61]

I installed the update. I have tried everything suggested. I can go get any notifications. HELP! 

[Blizzardgirl]

Me too. And my time has reset to east coast time, and i live on the west coast....

[ErinY]

Am I the only person that doesn’t have the “i” icon next to my Fitbit device in Bluetooth settings? It’s next to another connection. 

[Apartm]

Yup I’m having the same issues. I deleted the app and loaded it again but still nothing. I’m getting aggravated and this happened after the iOS update. If you go into the Fitbit app the text message app isn’t even in there where you pick what apps you wanna sync to your Fitbit. Fitbit better fix this or send customers new Fitbits

Sent from my iPhone

[Foxy_Shell]

Ever since I updated to ios13 my Blaze won’t sync. I also don’t get notifications for calls and text messages either. I have restarted Blaze etc and it’s still the same 🙁

[Sal-23]

I have followed the steps with still no fix. The whole reason I chose Fitbit versa was for the receiving of messages. Without messages my Fitbit is really just a watch. This issue needs to be fixed fast. I have spoken on chat with Fitbit and still no resolve. But happy at all

[Ditterbug]

These steps work....if you want text message previews to show on your Fitbit AND your iPhone....I have them set to “never” message preview for a reason. I don’t want to have to change a big setting like that just so you guys can figure your stuff out. I’ve had a Fitbit for many many years & love it. REALLY crossing my fingers that Fitbit figures this out & quickly.

[Sh3lly3]

Thank you for all the messages, have finally managed to get mine to work but had to change my notifications to always when unlocked, this works for me as when locked you can’t see messages. 

[ZoraAisling]

I just got my Fitbit a week ago and notifications worked perfectly!  For three days.  Then they became delayed, now they've stopped all together.  I was hoping it was an easy fix.

[Apartm]

That’s ridiculous I’m calling Fitbit customer service tomorrow they have a right to send everyone new Fitbits

Sent from my iPhone

[Apartm]

I just tried it and sent a text to my cell phone it didn’t work nothing shows up on my Fitbit only on my phone. And if you got to the Fitbit app on your phone to chose which apps you want notifications to show on your Fitbit. Text messages app isn’t on there

Sent from my iPhone

[Clare81]

Let us k ow what they have said
I keep changing the notifications to preview etc or what not and nothing works for me at all

Sent from my iPhone

[Candacenicole]

Will there be an update to change messenger allowing “show preview” to be set to NEVER. My phone sent messages to my Fitbit watch with my settings on “never” until the update and now it has to be set to “when unlocked or always” and I prefer my text not be viewed.