Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[RideEast603]

Fitbit just did an update to the app but still no luck with me (I have the blaze). Really bummed this still isn’t working. None of the troubleshooting tips work for me and I’m not switching my text preview to on. This worked fine before the iOS update... Do they want me to switch to Apple Watch!? Cuz I’m about to! LOL

[mamahen24]

I have two Fitbits-  a Charge 2 and a Charge 3.  I liked the charge 2, except I could not take water aerobics with it, so I bought a charge 3.   I cannot start exercise manually with it, as it detects your exercise after so many minutes.  If I exercise less than that- it does not record it.  I can record shorter times on the Charge 2, so I like to switch between the two. I bought the famed iSO13, and It will only recognize one of the Fitbits at a time.  I now cannot get the Charge 3 to show up in Bluetooth.  I don't see a place on dashboard to add it.

[Apartm]

Same here while I’m talking on my phone it pops up on my Fitbit active call while I’m talking nothing pops up when I get a text it only shows up on my iPhone it’s getting annoying they better fix this soon

Sent from my iPhone

[Beth_G]

I did the Fitbit update and my text notifications STILL aren’t working. Getting pissed. 

[eliseschill]

Hey Fitbit any news when we can use our fitbits?
Thinking all who can’t use the products should be given reimbursement or
free devices that work!

[mlove14]

How long until this issue gets resolved? I have done all the steps and I still am not able to see any text message notifications on my fitbit. 

[R_K_Bell2013]

WHen you say "notifications" are you talking about imessages and phone calls.  If that is the case I don't have that problem.  My problem is my Fitbit Versa stopped syncing with the fitbit app on my phone once I updated to iOS 13. Tech support determined my versa was defective and since it was out of warranty I had to purchase a new versa. I purchased a Versa lite from fitibit and it too is having the same problem.  It drops connection to the fitbit app continuously.  None of these problems occurred until I upgraded to iOS 13. (Now 13.1.1.) 

[mgd441]

still no notifications for text messages on my Charge 2 after today's update. Phone call notifications work, but not text. Irritating.

[Sazajay]

I’m in exactly the same boat - I just don’t believe it can be a hardware issue when it occurred directly after two software updates...

[gottahavebling]

Not ideal but best option is to revert back to 12.4.1 until fitbit fixed the issue. Luckily  I have backup prior to ios 13 and was able to restore to 12.4.1 using the ipsw file and restore from backup.

[Okgirlatheart]

I’m also getting many repeated messages on my Versa that two calendar events have been deleted by a family member when they haven’t. It’s walking me up in the middle of the night!

[pncrowe31]

Will this be fixed so we don’t have to show previews on the iPhone? 

[Clare81]

I’ve updated the Fitbit app via the App Store and it’s all working 

make sure u update it 

sync it and it will work 

[R_K_Bell2013]

What version Fitbit are you now using. I am on 3.6.1 (868)

[R_K_Bell2013]

Well... about 10 seconds after I posted I was on version 3.6.1 (868) I got a popup stating version 3.7 was available.

[nicholina15]

I’ve updated via App Store, and still nothing. I’ve checked all notification settings, followed their trouble shooting suggestions, made sure everything was synced and I even deleted the app and reinstalled and still having problems. It’s incredibly frustrating. 

[F0xy_roxy]

3.7 doesn't work either as I updated it this morning.  No fixes as of yet. I also had an iPhone update again this morning with no fix to the issue between iPhone and Fitbit. 

[K_summers]

Me too after update nothing. This it was a farce

Sent from my iPhone

[drothbard]

I left mine at home today.  No sense bringing.  It has wrong time because won't sync w Bluetooth.  So frustrated.  Actually had to go to a watch store and get a battery for an old watch!  Ridiculous!!!  I need to charge Fitbit $10 for my watch battery!!  Updated iOS to 13.1.1 and updated Fitbit to 3.7.  Nada, nothing.

[Wh33ls24]

I updated my Fitbit app today, followed all the steps in this post, and I’m still not getting text message notifications on my Fitbit Ionic.