Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[TRW618]

I would call, that should not be the case. It took a while but mine is working just fine (with the pain of the text preview on my phone but I’ll take it).


Red Spot E-Mail Disclaimer

This message contains confidential information and is intended only for the individual(s) addressed in the message. If you are not the named addressee, you should not disseminate, distribute, or copy this e-mail. If you are not the intended recipient, you are notified that disclosing, distributing, or copying this e-mail is strictly prohibited.

[Apartm]

I’ve already tried this it doesn’t work. I already ordered my Apple Watch

Sent from my iPhone

[AmyMFields314]

Unfortunately I did - they told me I would have to wait for the issues to be fixed - basically I've done everything they can think of and it still won't connect 

[K_summers]

Going to disagree if Fitbit is an app that they’ve made to be on iPhone it should work. If not then they need to have their own type of phone.

Sent from my iPhone

[Jmw468]

I’ve done all of this. Restarted my phone. Restarted my hr2. Uninstalled the app. Rest and turned back on all my settings. I still do not receive Text notifications 

[C88]

Have tried the recommend steps stated on the article but Still not receiving any notifications 😖 

[JessRae83]

Curious which Fitbit you have. I have also followed it step for step and still not getting text messages. Phone call and alerts, but that's it. Thank you!!

[AmyMFields314]

I have the Versa - this is actully my 4th Fitbit Product and the first time I've ever had issues. But it is super annoying. I was still getting call and text notifications up until yesterday - now I get nothing and my time keeps getting more and more off - I'm at 16 minutes slow right now so using my alarm is also out of the question

[Alicat1806]

Versa

Sent from my iPhone

[Jue1504]

Well feel well let down as looks like we might never get message alerts back as this is the reply I got from Fitbit support on Twitter.... 

Thanks for trying our tips. We’re aware of this issue, but may not be able to provide a fix in the near future. We'll continue to monitor the situation and keep our team informed of its impact. We're sorry for the trouble, and understand this isn't the resolution you're hoping for. Let us know if there's anything else we can do to assist you.

[Jamie1972]

What about those of us with Android phones?!

HELP, Fitbit!

[StreetL]

Versa.

[Kocz]

THANK YOU! this was driving me crazy😤. As a first responder I rely on my fitbit for messages if I don't have my phone or pager nearby. I've been all over the internet trying to find the right answer.

[Apartm]

They still haven’t fixed the problem and it’s ridiculous. I ordered an Apple Watch

Sent from my iPhone

[lionessarising]

That is what I have done. I use my Apple Watch now. Very discouraged with Fitbit right now

[Peanuts19]

Thinking of doing the same

[Marielkk]

Considering I’ve had to trade in my charge 3 twice already for glitches, and the heart rate monitoring is barely accurate anymore (previous models were spot on to my chest strap monitor, even during exercise) the only reason I’ve really kept it is for a glorified watch that gives me text notifications. Can I just get a refund already?

[Mollymoop]

Updated to iOS 13 and notifications no longer work. Tried all the fixes. Always rated Fitbit as best but rapidly changing mind!

[lionessarising]

Oh I agree. I’m so frustrated. I have had Fitbit since day one. But with this I don’t know how much longer. That this would have been fixed by now. I sent a message to them for details


Get Outlook for iOS

[AmyLu1]

I tried all these suggestions and nothing works. I lost all notifications, syncing with phone and sleep . What now?