Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Gailio325]

Post to their FB page.  That is the only way you will receive a response.

[fbrsmo]

Customer service is a joke.  Our warranties will run out by the time this is fixed!

[Juleybee]

What is Fitbit doing to resolve this issue?? I have done ALL the things needed to update my Fitbit and I still cannot receive notifications! What will be done?? I specifically purchased a Fitbit over an apple watch because I wanted certain things. I refuse to buy another Fitbit. 

[Apartm]

Someone was already told even if your Fitbit is under warranty they won’t send you a new one because nothing is wrong with it tracking your steps and stuff it’s just an iOS issue

Sent from my iPhone

[Apartm]

An Apple Watch does whey more stuff than a Fitbit. I switched to an Apple Watch and like it so much better and I haven’t had any issues since my last iOS update

Sent from my iPhone

[Juleybee]

Thanks, yeah, I'm definitely thinking of getting an apple watch. All my other tech items are apple. No one is saying if it's an issue with the ios 13 or the version of the Fitbit we have and that's the frustrating part.

[fsd1011]

Is there an update on the fix?

[Swiffercute]

Notifications started working from the late update,now they stopped working again. All I get is spinning when I click on notifications
What is going on this is getting old!

Sent from my iPhone

[Gwigsy]

These steps have worked to fix this on my FitBit. HOWEVER, I do not want to have previews popup on my phone. Following these steps has also changed my phone’s settings to show previews which I do not want for privacy reasons. 

is there a way it will work how it used to in IOS12?

[Arupp224]

same thing happened to me and Im so annoyed.  pay for something it shouldnt take this long to fix

[Ryette]

Finally got it fixed on my Alta HR and iPhone 11 Pro! I know a lot of people are still having this issue, and I was going through all these troubleshooting steps without any luck. I realized I was misunderstanding step 3-- I wasn't checking the actual iPhone notification settings, just my Fitbit app notification settings.

I went to Settings, and realized that Notifications >> Messages >> Show Previews was set to "never". Turned it to "when unlocked", and now I'm receiving text messages.

Oddly enough, the settings for Phone and Calendar were already set to "when unlocked". For some reason, when I updated my iOS and got my new phone, it defaulted to "never show previews". I just wanted to share in case anyone else, like me, was misunderstanding the instructions or overlooked this step. Take another look and make sure all 3 apps are set to show previews!

[Diannna]

I've been in contact with Fitbit and they apologize for all this but did not mention that my iphone 8 was not compatible. they asked for my ios version also, but just say they are working on it. And they again directed me to the steps I've already taken many many times. So I'm assuming my phone is compatible because it always worked before. 

[alliegurl28]

Oh my goodness thank you for your post it actually fixed mine too! Thank you

Sent from my iPhone

[stlatham]

Success!!  For weeks I haven't been receiving text notifications (calls and calendar did work).  I just went through the Fix instructions (again) and found one setting that was preventing me from receiving texts.  If you haven't done so, make sure you go to Settings > Notifications > Messages and make sure that 'Show Previews' is set to "When Unlocked".

After this update, I am now (finally) receiving messages.  Hope it works for you as well.

[Bgoms]

Congrats!  However, still not working on my charge 3. 

[alliegurl28]

Mine was just what they said about misunderstanding step three my messages was set to display never which is what I had prior to the update the only draw back to it is now every message also pops up on my phone to be read and I have nosy kids lol

Sent from my iPhone

[KTP0420]

THIS WORKS! Finally!

[Bevansrn02]

I’m thinking about changing too!

[Bgoms]

Fixed!!  After seeing the few other success stories I thought I would try again. I went through EVERY step very carefully, especially the step to restart my iPhone.  I don’t think I ever did that. Now, I am receiving text messages!  Woo-hoo!

[Dekero]

I went to settings>notifications, (iPhone & iPad), selected the app and disabled notifications or untick the banners, (Currently using a Charge 3). 

I did notice that the notifications received for any app that has been enabled shows the app name and ‘notifications’ underneath, I have to physically open the phone to see what the notification consists of.