Stopped seeing sleep cycles and score

[DetectiveMiller]

Hello, after the second night of using my FitBit Versa 2 while sleeping I got a notification saying I would be seeing sleep cycles and a sleep score from now on. Which I have seen for the last couple of nights now but this morning I woke up and checked my app and the data had been converted to the old way without cycles and a score.

Any help would be greatly appreciated.

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @DetectiveMiller 

I’m sorry you’re experiencing issues not seeing your sleep cycles as well as your sleep scores. I did a bit of digging around and found this thread here which you might feel is very useful: https://community.fitbit.com/t5/Versa-Smartwatches/Versa-not-tracking-sleep-or-Sleep-Stages/td-p/287...

And this thread as well: https://community.fitbit.com/t5/Versa-Smartwatches/Versa-2-isn-t-tracking-sleep-stages/td-p/3937869

😃 Hopefully reviewing those threads can be quite useful and resolve your issue. Please keep me posted.

[SunsetRunner]

Hello again @DetectiveMiller 

I wanted to check back in with you to see if the help articles I provided you help in any way. Please let me know. 😃

[DetectiveMiller]

Hello! Yes, making sure the strap was securely on my wrist resolved the problem and it is now reporting my sleep cycles every night. Thank you!

[SunsetRunner]

That’s Fantastic News @DetectiveMiller  Happy Stepping! 😃