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Stopped syncing with Fitbit App

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‎10-14-2020 17:16 - last edited on ‎10-15-2020 13:03 by

‎10-14-2020 17:16 - last edited on ‎10-15-2020 13:03 by

The app stopped syncing after I charged my Fitbit.  I don’t know why?  Should I delete the app & then download it again?

 

 

Moderator edit: subject for clarity 

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‎10-15-2020 13:02 - edited ‎10-15-2020 13:03

‎10-15-2020 13:02 - edited ‎10-15-2020 13:03

Welcome to the Fitbit Community, @lroz57.

 

I am sorry to hear your device stopped syncing. Thanks for trying to resolve this, I understand your concern and I am here to help. I recommend trying the following:

 

  1. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  5. Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

For complete troubleshooting instructions see Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-16-2020 15:17

In response to LiliyaFitbit

‎10-16-2020 15:17

I am not jumping through 15 hoops to get this to sync. I’ve had it for a year and it has worked fine. Fit bit changed something and they need to fix it. 
so for now it is just a watch. Which is a shame since I have over 21,000 steps today for the first time.

And to think they wanted me to buy a newer one.

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