It's great to see that you've visited the Fitbit Community @Clarka64! I hope you're doing great!
Let me help you out, I recommend performing the restart 2 or 3 times in a row then keep an eye on it, make sure to follow the instructions that @SunsetRunner shared.
Hope it helps!
Magin | Community Moderator, FitbitIf you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!