06-21-2016 11:21
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06-21-2016 11:21
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Answered! Go to the Best Answer.

Accepted Solutions
06-22-2016 10:57
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06-22-2016 10:57
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Hey there @Kazpa! Welcome to the Fitbit Community!
It's great to hear that you bough a Surge for your dad, I recommend performing a restart 2 or 3 times in a row you can find the instructions on this post that @SunsetRunner shared. Then try doing the setup again if the issue persists contact support so they can review your device history and tell you the options.
Let me know how it goes!
06-22-2016 10:57
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06-22-2016 10:57
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Hey there @Kazpa! Welcome to the Fitbit Community!
It's great to hear that you bough a Surge for your dad, I recommend performing a restart 2 or 3 times in a row you can find the instructions on this post that @SunsetRunner shared. Then try doing the setup again if the issue persists contact support so they can review your device history and tell you the options.
Let me know how it goes!
06-22-2016 13:20
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06-22-2016 13:20
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Sent from my iPhone

