help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2017 18:24

‎07-21-2017 18:24

My Surge suddenly stopped syncing with both my iPhone and iPad. I tried all the steps under the troubleshooting guide, but they didn't work. I also tried to pair the surge with my iPhone all over again, as though it were a new device, but that wouldn't work. In each case, both the iPad and the iPhone keep "searching" without finding the Surge. 

Best Answer
0 Votes
1 REPLY 1

‎07-21-2017 23:54

‎07-21-2017 23:54

Was one of the things you tried a restart of the fitbit using this procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

Best Answer
0 Votes