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Surge "Looking"

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‎09-02-2016 10:33

‎09-02-2016 10:33

My surge has a big syncing problem. It will only sync ever so often and only says "Looking". I can't resync on the app and the only way I can sync is by restarting my phone. HELP ME PLEASE
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2 REPLIES 2

‎09-02-2016 12:08

‎09-02-2016 12:08

Hi

 

If not already done feel free restarting the tracker.

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

 

Optionally check out the Fitbit Article:

 

https://help.fitbit.com/articles/en_US/Help_article/1866

Hope it helps
Best Answer

‎09-04-2016 04:14 - last edited on ‎07-01-2025 08:55 by Fitbit Moderator

‎09-04-2016 04:14 - last edited on ‎07-01-2025 08:55 by Fitbit Moderator

Great to see you around @MrMainiac and @SunsetRunner thanks for stopping by! Woman Wink I would like to know if you keep having problems syncing your device? If you do, I recommend following our syncing troubleshoot, after these steps your tracker should sync without an inconvenience.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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