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Surge won't setup with iPhone 7

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‎08-03-2021 02:09 - last edited on ‎08-04-2021 19:43 by

‎08-03-2021 02:09 - last edited on ‎08-04-2021 19:43 by

Its been few months I am having sync problem with my Surge and iPhone 7.

Initially, the problem started as device was frequently not connecting to my phone. Now, its more serious that, watch doesn't show Pair option under BT classic. When I try to setup device, after several attempt phone says that we found your device and get stuck at Connecting.... never comes back from this loop. 

I cannot sync my data, time or anything. can someone please help. 

 

 

Moderator edit: subject for clarity 

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1 REPLY 1

‎08-04-2021 19:46 - last edited on ‎04-28-2024 03:22 by Fitbit Moderator

‎08-04-2021 19:46 - last edited on ‎04-28-2024 03:22 by Fitbit Moderator

Welcome to the Fitbit Community, @nityanandg.

Thanks for the details shared in your post. I understand how you are feeling and appreciate your efforts. I recommend following our troubleshooting instructions in order to pair your device in Why can't I set up my Fitbit device? 

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer