01-31-2019
22:23
- last edited on
02-02-2019
10:56
by
MarcoGFitbit
01-31-2019
22:23
- last edited on
02-02-2019
10:56
by
MarcoGFitbit
I'm using the fitbit app on the latest IOS on iPhone 6 plus. The feature "sleep insights" never show up on the swedish app. If I change the language on my phone to english they appear and if I change back to swedish they quickly disappear. Also wondering if there is no way of showcasing the BPM for "3 mo", "1 yr" and "All" as you can do for the other data like weight and sleep.
Moderator Edit: Clarified Subject.
02-02-2019 11:05
02-02-2019 11:05
Hello @Vanillito, have a warm welcome to the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. Would it be possible for you to reply to us with a screenshot of the app when you change the language to swedish? This will be very helpful for us to check this further.
Now, when it comes to the heart rate graph, we really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I would like to encourage you to submit your insight as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in the future.
Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.
02-03-2019 15:13
02-03-2019 15:13
Hi!
Below you will see the screenshots of the insights. They disappear and re-appear instantly when I change the language on my phone.
I also noticed that when I change the region inside of the app the tab ”Friend” change into ”Community” and I get a whole other page. Would love to be able to have this all the time.
I think my phone may have switched the order of the pictures but hopefully it wont be to hard to follow. Thanks in advance for the help!
Swedish version; only friends list
English version; Community tab with news feed and groups
Swedish version; no insights
English version; same page but with insights
02-04-2019 07:13
02-04-2019 07:13
Hello @Vanillito, I hope you're doing well, thanks for taking the time to reply with some screenshots detailing this issue.
At this moment, I'll make sure to forward the information to our team so they can take a better look at it. Once we have more to share with you about this, we'll make sure to post it here in the official Forums.
Thanks for your patience and undersanding, in the meantime if there's anything else we can do for you, please feel free to reply.
02-04-2019 07:34
02-04-2019 07:34
Thank you for the fast reply @MarcoGFitbit. I hope there's a solution for the missing features 😄
I also wanted to highlight the question about the heart rate graph again, my swedish friends who are using the fitbit app on android all have a more extensive graph than I do on my iPhone, so either there is a bug or perhaps the functionality for that graph hasn't been translated into the IOS app? I attached two photos of the graph with the different amount of tabs.
Heart rate graph on iOS; only with two tabs (week and month)
Heart rate graph on android; four tabs (week, month, 3 months, 1 year)
02-05-2019 07:43
02-05-2019 07:43
Hello @Vanillito, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have attached some screenshots to yor post regarding the discrepancies between the iOS and Android apps. Our team is aiming to unify the app ecosystem so both apps can have the same features but this might take a while to do so. Please note that our team is constantly updating the app, so I would like to suggest you to keep an eye for future updates.
Thanks for your patience and understanding, have a great day.