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Sync Fitbit device to new iPhone 12 Pro

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‎02-20-2021 11:03 - last edited on ‎02-21-2021 16:59 by

‎02-20-2021 11:03 - last edited on ‎02-21-2021 16:59 by

I purchased a new iPhone 12 Pro and have loaded (auto transferred) the Fitbit app and it shows everything properly (name, goals, and last syc.)  The Fitbit HR is not showing up on the phones blue tooth and I can't find a way to force pairing again.  I didn't want to "remove" the Inspire HR because I didn't want to lose my data today while setting up the new phone.

Any suggestions to try?

 

 

Moderator edit: subject for clarity 

 

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‎02-20-2021 11:14

‎02-20-2021 11:14

Forget it,

I still had my old phone near by and it was still pairing with it.  I just turned off my old iPhone and it work.

Sorry for asking a dumb question.

View best answer in original post

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3 REPLIES 3

‎02-20-2021 11:14

‎02-20-2021 11:14

Forget it,

I still had my old phone near by and it was still pairing with it.  I just turned off my old iPhone and it work.

Sorry for asking a dumb question.

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‎02-21-2021 16:58

In response to irschilders

‎02-21-2021 16:58

Welcome to the Fitbit Community, @irschilders.

 

Thanks for the details shared in your post. I appreciate your troubleshooting efforts and I am happy to hear that you were able to resolve this issue. Thank you for sharing what you did as it may help other members in the same situation.

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-27-2021 11:56

‎06-27-2021 11:56

I just bought an iphone12 and sent back my previous phone for recycling - after erasing all data. I downloaded the new FitBit app to the new phone (running iOs 14.6) and syncing is infrequent to non-existent. It stopped syncing completely on Thursday (it's now Sunday). Weight data still shows up (gah!). I have tried uninstalling and reinstalling the FitBit app, turning off Bluetooth, etc. What should I do next? This is really getting frustrating - I've only had the Sense since January 2021 or so. 

 

Thanks in advance for any guidance!

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