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Sync issues continue

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‎05-21-2020 13:55

‎05-21-2020 13:55

Had to search out the newest update, but still not syncing after finding and installing update. Tried all tips, none work. Only thing that works is adding new device (which is really still just my existing device). Syncs for that, but then after, nothing. Don’t know what to do next. Spoke with six different agents.

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‎05-22-2020 16:09

‎05-22-2020 16:09

Welcome to the Fitbit Community, @RunnerGirl20.

 

I appreciate your participation in the Forums and sharing that you continue experiencing difficulty with syncing your device. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to advise that our team is actively working on this issue, please keep an eye on the updates here. I appreciate your patience and understanding. Meanwhile, I recommend trying the following: go into your phone's Bluetooth menu > tap on the icon next to the Fitbit device > and Press Forget this device. After that re-open the Fitbit app and re bond your device. 

 

You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

Since you have been working with our Support team regarding this issue, I recommend to continue working with them since they have already all the details and special tools to continue assisting you. Thank you for your time and efforts.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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