Sync issues since IOS 12

[B3ar99]

Hi, since updating to IOS 12 my charge 2 won’t sync. Thinking it was issue with the app I deleted and reinstalled, now I can no longer login to the app as it just times out after putting in my login details. Very frustrating, waste of money at this stage. 

[wmchapman]

The new operating system is also the default on Apple's new iPhone XS and iPhone XS Max. 

Neither have made it to the compatibility list as yet @B3ar99

It takes a while for Apple to share the secret sauce on new releases with developers so hang in there, I'm confident the guys in white coats are racing as fast as they can for compatibility. Watch the list for the two models to appear, until then some, but certainly not all functions may work.

One of the challenges of being first, is being beta, can get a bit frustrating I know as non OEM Apps catch up.

[ShaneP12]

I am also facing this issue after updating my iphone from iOS 11.3 to iOS 12. 

[wmchapman]

Thanks for the heads up Shane.

[AnnLondon]

Sync problems for me too. My Charge2 has synced but sporadically and no joy at all at the moment. Given that iOS 12 has been beta tested for ages it’s pretty shocking that Fitbit hasn’t bothered to get its act together. 

[pomodororosso]

I had the same issue with my ionic and was solved my restarting my watch. 

Settings->About->Shutdown

Hope this helps. 

[Kat707]

Yep. Me too. 

It’s REALLY frustrating as it loses time (especially overnight), and I use the “wake” feature on the device frequently. Good thing I set an alarm on my iPhone as well, or I would have overslept. 

I’ve tried all the trouble shooting tips and   my Fitbit will work again.... for about 2 hours. Really, Fitbit: Figure. This. Out!!

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you around @wmchapman, thanks for all your help. 

I appreciate your participation in the Forums and for having taken the time to report this situation to us. At this moment, if you're still having trouble syncing your Fitbit device I would like to suggest you to update the Fitbit app to its latest version (2.79) that has just been released. Then, try to sync your device and let us know if need further assistance. 

Thanks for your patience and understanding, feel free to reply in case you need anything else! 

[Yeti_Page]

Hello -

i have the 2.80 version and the syncing issue has not been resolved. As of late I have been sitting down and restarting my surge daily, sometimes twice a day, to sync. Anybody else having issues?

[B4kken]

I also have issues with my ionic and the iPhone XS. So far it mostly syncs steps etc. without much complaints, but stuff like changing the watch face or getting notifications claims that it is not paired...

Tried resetting it today, but getting it to sync after that was even harder (restart required on both ionic and the phone's bluetooth).

Kind of bugged since I was under the impression that Fitbit worked best on iOS (new-comer to the Apple exho-system)

Edit: All-day sync doesn't work either with the same error as notifications.

[Wil-G]

I’ve updated the app and this issue of not syncing and pairing persists with my iPhone 8/iOS 12 and my charge 2.

[B4kken]

I didn't think it would. But unpairing the ionic in my xs's Bluetooth settings and re-pairing through the fitbit app seems to have worked for me. 2 days and counting!

Skickat från min iPhone

[Wil-G]

I’ve done both, but it won’t even detect my Charge 2.

-Will

[MarcoGFitbit]

Hello @Wil-G, thanks for joining the conversation, it's great to have you on board. It's nice to see you too @B4kken, thanks for all your help. 

@Wil-G, I appreciate your participation in the Forums and for having taken the time to report this to us. Thanks for letting us know you've already tried the troubleshooting steps listed on this thread and for trying the troubleshooting steps @B4kken has kindly provided. If you're having trouble setting up your Charge 2 as a new device I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 2.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 2 one more time.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Wil-G]

Yep, I did all those things and still no luck.

But I did call Fitbit support and they walked me through resetting my Charge 2. Once it was reset, I was able to get it to synch with my phone again.

I’m back in the game!

Will-

[MarcoGFitbit]

Hello @Wil-G, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know that after troubleshooting with our Support Team your Charge 2 was able to sync again, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[ScoobeE74]

Yes,  a huge dissapointed  

[MarcoGFitbit]

Hello @ScoobeE74, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for having voiced your feedback about this situation. Would it be possible for you to elaborate more about the issue you're experiencing? Which troubleshooting steps have you tried so far? Which tracker are you currently using? More information and even screenshots will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Lucette57]

Ok , the first post I see here for the sync issues with Fitbit’s including Charge 3 was in September, it is now December 20. My charge 2 is getting notifications ( I gave it to my son when I got my charge 3 as a gift, ) got it brand new out of the box ) it will NOT STAY CONNECTED to my iPhone . So when is the fix for this going to happen? How long do we have to wait,? Until the darn thing is out of warranty? I really counted on the notification feature. Jumping through these technology hoops is not easy for me. I swore when my charge 2 finally died I was going to give up on Fitbit. I never would have got this for myself, but it was a gift. I’ve spent all day trying to make this stupid thing work !

[MarcoGFitbit]

Hello @Lucette57, I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for sharing your experience with us. I understand you're having trouble getting Notifications and have already tried several troubleshooting steps, however I would like to ask you to refrain from using foul language. Would it be possible for you to reply to me with an exact list of the steps you've tried so far? Additionally, I would like to gather some information from you so we can check this further:

1. OS version running on your phone. 
2. App version installed on your phone (go to Account > Help to get it)
3. Charge 3 version (go to Account > Charge 3 to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you.