help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync my Iphone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2020 20:41

‎02-02-2020 20:41

Hi, I have a new IOS 11 Max Pro phone and my ALTAHR doesn't rotate when i have a phone call.

What I need to do?

Thanks.

Best Answer
0 Votes
1 REPLY 1

‎02-03-2020 11:09

‎02-03-2020 11:09

Hi @NoaL. Welcome! It's great to see a new face around.

 

Thanks for bringing this to my attention and let me help you with each of your inquiries. For the syncing issues, please make sure the Fitbit app is updated as well to turn off other Bluetooth connections that are nearby. Then, try the following steps to reconnect your tracker with your Fitbit account.

 

  1. Remove your Alta HR from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your tracker.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Choose the Alta HR and follow the onscreen instructions.
  6. Once the process is completed, you can set up the notifications.

 

About your other inquiry, do you mean that the Alta HR display doesn't rotate when receiving call notifications? If so, that's intended as the Alta HR will display your notifications in horizontal position. If you refer to the clock face, you can change its position in the Fitbit app > profile picture > Alta HR > clock face.

 

I'll be around if you need anything else.

Best Answer
0 Votes