Syncing/Bluetooth issues with Charge 2

[ARobitaille]

Wondering if anyone can help me as my fitbit Charge 2 refuses to sync or even connect to my iPhone via bluetooth. Things I have already tried, as per what I've been able to find online or in the forums:

• Turned bluetooth off/on on my phone
• Restarted my fitbit
• Restarted my phone
• Deleted and reinstalled the app
• used "forget this device" in both phone bluetooth menu and through the app

So not only would my phone not connect/sync, but now when I try to re-pair the device through the "Set up a new device" option, my phone/app can't find my tracker. All my other bluetooth devices (i.e. headphones) are not experiencing any bluetooth connectivity issues with my phone, it is only the fitbit that is giving me problems.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @ARobitaille.

I appreciate your participation in the Forums and sharing the details of the syncing issue you're experiencing with your Charge 2. Thank you for providing the steps you tried already, I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

Let me know if you have any questions.

[Revlovee]

I have the  same issue.  

I have uninstalled,  reinstalled,  logged out,  restarted my phone 20 times...

Nothing is working.  Arggggghhhh

[LiliyaFitbit]

Hi @Revlovee, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with syncing your device. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your troubleshooting efforts. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. 

You can confirm the complete troubleshooting instructions here. If the issue persists, please let me know the model of your phone and the OS, I will be glad to assist you further. 

Please keep me posted, I'll be around.