help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing Trouble

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2016 17:51 - last edited on ‎03-20-2016 22:26 by Moderator Alum

‎03-19-2016 17:51 - last edited on ‎03-20-2016 22:26 by Moderator Alum

the last sync my alta says is 8 AM this morning- it shows the correct amount of steps but nothing else?

 

I have tried restarting my phone, turning bluetooth on and off, and killing app and restarting several times?

Moderator Edit: Edited post title.

Best Answer
0 Votes
4 REPLIES 4

‎03-19-2016 17:52

‎03-19-2016 17:52

it also says its connected and will say that its syncing but then just shows 8 AM last sync

Best Answer
0 Votes

‎03-19-2016 19:21

In response to Johnsonc16

‎03-19-2016 19:21

My iPhone app keeps crashing and hasn't synced since 11am!!  Can't get computer to force sync either!  I'm so frustrated!

Best Answer
0 Votes

‎03-20-2016 10:45

In response to dorothymantooth

‎03-20-2016 10:45

@dorothymantooth Are you still experiencing this issue? If so, I would recommend making sure that your iOS device is connected to the internet and then force quitting and restarting the Fitbit iOS App.

You can force close the Fitbit App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and swipe up on the preview to close.

 

@Johnsonc16 Have you tried restarting your tracker? This could help you with your syncing trouble, click here for instructions.

Keep me posted!

Derrick | Retired Moderator, Fitbit
Best Answer

‎03-20-2016 13:25

‎03-20-2016 13:25

I tried force quitting, restarting the phone, using pc, finally just deleted the app. When I went to the App Store to redownload it, miraculously there was a update to the app........works fine now.
Best Answer