help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing but not making changes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2016 08:47

‎08-03-2016 08:47

I have made changes to my Fitbit on the app and I have synced it but it won't make the changes on the actual Fitbit. For example: the order in which I want steps, calories, time, etc. to appear and also the clock display will not change. HELP!
Best Answer
0 Votes
2 REPLIES 2

‎08-03-2016 09:22

‎08-03-2016 09:22

Hi, @Bgarin, this usually means that your Fitbit has connected, but not actually synced.  I find that sometimes I need to force a sync a few times before changes sync through.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎08-06-2016 08:03 - edited ‎08-27-2024 12:41

In response to Julia_G

‎08-06-2016 08:03 - edited ‎08-27-2024 12:41

It's nice to see you around the Community @Bgarin, hope you're doing great! I agree with @Julia_G, so I'd recommend following the steps I've shared in this discussion to solve this issue.

Let us know how it goes! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes