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Syncing difficulties with iPad and iPhone 11

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‎05-12-2020 13:41 - last edited on ‎05-17-2020 15:34 by Fitbit Moderator

‎05-12-2020 13:41 - last edited on ‎05-17-2020 15:34 by Fitbit Moderator

My HR inspire isn’t syncing with either my iPad or iPhone 11

Ive reset the Fitbit and restarted both phone and iPad but still nothing 

What else can I do ?

Thanks

 

Moderator edit: Subject for clarity 

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‎05-17-2020 15:33

‎05-17-2020 15:33

Hello @PollyC63, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile devices that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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