05-12-2020
13:41
- last edited on
05-17-2020
15:34
by
RicardoFitbit
05-12-2020
13:41
- last edited on
05-17-2020
15:34
by
RicardoFitbit
My HR inspire isn’t syncing with either my iPad or iPhone 11
Ive reset the Fitbit and restarted both phone and iPad but still nothing
What else can I do ?
Thanks
Moderator edit: Subject for clarity
05-17-2020 15:33
05-17-2020 15:33
Hello @PollyC63, welcome to the Community Forums! Sorry for the delay in responding your post.
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile devices that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.