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Syncing difficulty after Sense update

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‎06-19-2021 01:38 - last edited on ‎06-20-2021 19:13 by

‎06-19-2021 01:38 - last edited on ‎06-20-2021 19:13 by

Since installing update on my sense Fitbit I am having problems syncing my watch have to keep resetting or restarting to get it to work anyone else having same problem 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎06-19-2021 05:29

‎06-19-2021 05:29

Suggest you check the operating system of the phone.  See here:  https://www.fitbit.com/global/us/technology/compatible-devices

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎06-19-2021 06:41

In response to wtksk8r

‎06-19-2021 06:41

I have an iPhone 11 Pro running 14.6 version software
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‎06-20-2021 19:16

In response to Skeney

‎06-20-2021 19:16

It’s good to see you in the community, @Skeney @wtksk8r.

 

@wtksk8r Thank you for your support!

 

@Skeney Thanks for the details shared in your post and for already trying to resolve the issue. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting tips in Why won't my Fitbit device sync? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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