help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulty after Sense update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2021 01:38 - last edited on ‎06-20-2021 19:13 by

‎06-19-2021 01:38 - last edited on ‎06-20-2021 19:13 by

Since installing update on my sense Fitbit I am having problems syncing my watch have to keep resetting or restarting to get it to work anyone else having same problem 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎06-19-2021 05:29

‎06-19-2021 05:29

Suggest you check the operating system of the phone.  See here:  https://www.fitbit.com/global/us/technology/compatible-devices

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎06-19-2021 06:41

In response to wtksk8r

‎06-19-2021 06:41

I have an iPhone 11 Pro running 14.6 version software
Best Answer
0 Votes

‎06-20-2021 19:16

In response to Skeney

‎06-20-2021 19:16

It’s good to see you in the community, @Skeney @wtksk8r.

 

@wtksk8r Thank you for your support!

 

@Skeney Thanks for the details shared in your post and for already trying to resolve the issue. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting tips in Why won't my Fitbit device sync? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes