Syncing for Challenges Changed?

[JasminSarah]

I just completed a work week hustle and already at 7:25am on a Saturday it has given us a winner when I still have not synced my steps for yesterday. I thought you still had 12 hours from the time it ended, we are all in the same time zone, to sync for your steps to count? I am using 2.22.1

[JuanJoFitbit]

@JasminSarah It's great to see you in the Community! I'd like you to make sure that your phone has the most recent app version installed. If so,turn off your phone, turn it back on, open the app and check if the challenge shows the correct info.

Keep me posted on the outcome my friend and I'll be around! 

[ClareG]

This has just happened to me? I have turned off my phone and restarted the app, made sure the app is up to date. Still no change. How can I fix this? 

[JuanJoFitbit]

@ClareG Thank you for joining us in this thread and our Fitbit Community! I'm happy to assist you with your Fitbit app since it's not providing the info for challenges properly. By the way, thank you for troubleshooting this issue before contacting our forums.

Are the participant in the same time zone? The challenge begins and ends in the challenge owner's time zone, so if you're in a different time zone than the challenge owner, you may notice that your challenge leaderboard stats do not always match your dashboard stats.

Looking forward to your response! 

[ClareG]

Yes, we are all in the same time zone.

The challenge ended at 11.59 on Friday. We should have had until 12 midday to sync. By the time I went to sync at 6am ish the winner was announced but the winner was incorrect.

Regards,
Clare Graham

[MarcoGFitbit]

Hello @ClareG, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting us know the troubleshooting steps you've tried so far. We're sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Check this is not your case and if your steps are still not syncing with your challenges, please let us know so we can check this further. Happy stepping!