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Syncing issue

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‎01-11-2017 18:44

‎01-11-2017 18:44

Is there a bug with syncing Weight Watchers app to Fitbit. I have deleted both WW app and Fitbit app and reinstalled this evening. Yet my WW app will not update when I ask it to sync. It spins telling me it is syncing but in the end nothing changes and the last sync on WW app stays at 2:15 today.

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‎01-14-2017 07:36

‎01-14-2017 07:36

Hello @Gbo2017, thanks for joining us, it's great to see new faces around! Smiley Happy

 

In this case I would like to suggest to reset the link between the WeightWatchers app and the Fitbit app. In order to do this please:

 

  1. Go to the Application settings on your online Dashboard.
  2. Locate Weight Watchers and click on Revoke Access.
  3. Then go to the WeightWatchers website and link it with Fitbit once again.

I hope this information can be helpful, give it a try and keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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