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Syncing issues with iOS 13.3.1

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‎01-29-2020 22:13 - last edited on ‎01-30-2020 13:04 by Fitbit Moderator

‎01-29-2020 22:13 - last edited on ‎01-30-2020 13:04 by Fitbit Moderator

I noticed my Fitbit Vera 2 stopped syncing. I turned on all day sync and my dashboard has yet to update/sync. 

I have force stopped the Fitbit app, turned off my Bluetooth and restarted my phone. I’m not sure what else I need to do to get it to sync.

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎01-29-2020 07:17

‎01-29-2020 07:17

Problem syncing IOS with Versa Lite ???

Then updated to IOS 13.3 and still not synced 100% 👎

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‎01-30-2020 13:17

In response to Elvis12345

‎01-30-2020 13:17

Hi @Thompsoncmt and @Elvis12345. Welcome on board!

 

Thanks for taking the time to troubleshooting your watches. I'm sorry about the syncing issues experienced and let me help you with this. Since you mentioned to have updated to OS 13, let me explain that our team is aware of the syncing issues affecting some of our members after updating their devices to that OS version. While they're working on this matter to bring a solution, I'd recommend to try the following steps:

 

  1. Remove your watches and any other device from the Bluetooth settings.
  2. Verify if the Fitbit app is updated to the latest version.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  5. Choose your Versa series watch and follow the onscreen instructions.
  6. If you're prompted to pair via Bluetooth, please accept it.

 

Please make sure to turn off any Bluetooth connections nearby that may interfere with the process. If you see an error message during the process, take a screenshot and attach it in your reply. By the way, I've moved your posts to this thread to keep our forums organized.

 

I'll be around, keep me posted.

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