Syncing with iPhone

[Fiwat]

Hi there,

I have just set up my Fitbit, and downloaded the app onto my iPad, as this is were I want to look at my data, as opposed to my iPhone.

I then downloaded the app onto my iPhone. The reason for this is purely to display the caller ID on my Fitbit when I get a call (I don't have my contacts on my iPad)

However, my Fitbit doesn't seem to want to connect with my iPhone, therefore when someone calls me it doesn't display on my Fitbit.

Is there any way around this?

Thanks

[DerrickS · Accepted solution]

Hi @Fiwat, I think I can help you out.

In order to receive call notifications, there needs to be a Bluetooth bond between your tracker and your iPhone (you can check the status of the bond by going into your iOS settings on your iPhone.)

This same Bluetooth bond that is required for call notifications may also be preventing you from syncing to a second mobile device. 

What I would recommend is making sure that you have a Bluetooth bond with your iPhone in order to receive call notifications. Call notifications setup instructions can be found here.

Once call notifications are setup, you can follow the instructions listed here in order to be able to sync with your iPad as well.

Hope this helps!

[Fiwat]

Hi Derrick,

Thank you for replying, that makes sense! I will try this, thank you.

Sent from my iPhone

[Mark1952]

How do I sync my surge to my iphone? The time is an hour off

[DerrickS]

Hi @Mark1952 and welcome to the Community!

There's a few different ways that your Surge can sync with your iOS device. If you've enabled all-day sync in the Fitbit App, your tracker will sync periodically throughout the day.

You can also force sync your tracker by: tapping the Account tab and then tapping your tracker to see an option to force sync your tracker. Click here for an in-depth explanation of how your Surge syncs.

To correct your Surge's timezone, I would recommend:

1. Tap the Account button in the bottom right-hand corner.

2. Tap "Advanced Settings".

3. Tap timezone and select the timezone that you are in.

4. Sync your tracker for the changes to take effect.

Keep me posted if you need any additional help!