12-29-2019 06:33
12-29-2019 06:33
My Fitbit 3 wont stay connected to my phone and notifications not always coming through
12-29-2019 13:47
12-29-2019 13:47
Hello and welcome @lanzaote62
I understand you’re having notification issues and sporadic syncing issues. I’m not totally clear on which Fitbit Tracker you have as you posted you have a “Fitbit 3”. I can only assume that it’s possible you have a Fitbit Charge 3 (Although previous post of yours are for Charge 2) Either way I would suggest restarting your Fitbit Tracker to help with your syncing issues. Look here to see proper restarting instructions: https://help.fitbit.com/articles/en_US/Help_article/1186
As far as notification issues please view this thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...
Pay special attention to page one of that thread and perform all the steps carefully. If your still experiencing issues please post your questions and concerns there. If any new information becomes available it will be posted there.
12-30-2019 06:24
12-30-2019 06:24
Hello again @lanzaote62
I just wanted to check back in with you to see if restarting your Fitbit Tracker help your syncing issue. Please let me know 😃
12-30-2019 06:37
12-30-2019 06:37
12-30-2019 06:46
12-30-2019 06:46
Hello again @lanzaote62
Can you tell me the model of iPhone you have as well as its current iOS version? It would help me assist you better.
keep me posted
12-30-2019 06:50
12-30-2019 06:50
12-30-2019 07:03
12-30-2019 07:03
Hello again @lanzaote62
Thank you for providing me with the information about your iPhone 7. Your particular iOS device is indeed compatible with the Fitbit App which is great news. Let’s try a few things to see if we can’t resolve your syncing issues. I understand your have already tried restarting your Fitbit. Sometimes you have to preform a restart a couple times in a row. Let’s try that first: https://help.fitbit.com/articles/en_US/Help_article/1186
If that still does not resolve your issue try turning your Bluetooth off then back on again.
If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:
Turn off your Bluetooth
log out of the Fitbit App
completely shut down your device, wait 1-2 mins then restart your device
once your device fully loads enable your Bluetooth again
now log back into your Fitbit App as you normally would with your email address and password
now sync your device
If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.
If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or Why won't my Fitbit device sync?
😃 Hopefully this resolves your syncing issue. Keep me posted
12-30-2019 07:09
12-30-2019 07:09
12-30-2019 09:23
12-30-2019 09:23