Syncing

[SandyGill]

Why won't my iPhone show the total steps each day - it shows everything else like calories just not steps

[SunsetRunner]

@SandyGill can you provide more information?

1) Is there a tile for steps and it is showing 0? Or is there not an area to show you your steps?

2) If you go to your Dashboard (Website) is it showing your steps for the day?

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[SandyGill]

Today the steps are actually showing but on previous day's the tile says 0 when my Fitbit has buzzed me to say I have done 10 000 steps it's very annoying not to be able to compare days because it says 0 also it says it is syncing but that takes a LONG time.

[SandyGill]

No I connected up to the computer and no steps are showing it seems to have trouble syncing the little circle keeps going round and round but nothing happens

[DerrickS]

@SandyGill I would recommend the following:

1. Make sure that you are using version 2.19 of the Fitbit iOS App. Click here to be redirected to the iOS App.

2. Restart your tracker.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

5. Open the Fitbit App to initiate a sync.

Hope this helps you out!

[SandyGill]

No I connected up to the computer and no steps are showing it seems to have trouble syncing the little circle keeps going round and round but nothing happens