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Text notifications not working after iOS update

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‎11-20-2019 19:43 - last edited on ‎11-21-2019 12:29 by Fitbit Moderator

‎11-20-2019 19:43 - last edited on ‎11-21-2019 12:29 by Fitbit Moderator

Ever since the IOS update on my iPhone I no longer receive text messages on my Fitbit. I have deleted the app and reinstalled it, I have logged out and then back in, I have forgotten the device on my Bluetooth and still not getting messages. I also have swiped up and turned notifications off then on again. Please help. I have missed several very important messages.

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎11-20-2019 19:49

‎11-20-2019 19:49

Text messages notifications are no longing being sent to my Charge 3. I have tried setting up Bluetooth again and have made sure alerts all selected. None of the fixes are working. Please help. 

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‎11-21-2019 08:32

‎11-21-2019 08:32

I was gifted the Versa 2 yesterday for my birthday, and I'm having issues receiving text message notifications. I have an iPhone 7 software version 13.2.3. I also have the most recent update for the Fitbit App - 3.10. 

 

I'm getting notified when someone calls me, but not when I receive a text message. I've read the educational forums on "How do I get notifications from my phone on my Fitbit device" and it's still not working.

 

  • I've tried turning off my phone.
  • I've tried jumping off bluetooth and jumping back on.
  • i've turned off the wifi and back on.
  • My phone is not on do not disturb
  • My fitbit app is set to receive notifications
  • My fitbit does not have a lock
  • My fitbit is not set to do not disturb or sleep mode

I'm at a loss. Any other ideas?

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‎11-21-2019 09:14

‎11-21-2019 09:14

Since iPhone had their update on October 9th, my Fitbit Ionic stopped receiving notifications. Following the Fitbit update, as well as the additional iPhone update, my Ionic now receives all notifications EXCEPT for text notifications. I've reset my Fitbit to factory settings, checked on both the Fitbit app and my Settings app to confirm that it's set up to receive text notifications, turned off Bluetooth services and turned it back on again, and everything that I can think of. Still, it works perfectly except it does not receive text notifications. Can someone help? I've read the forums on here, but none of those solutions have solved my problem. After 6 weeks of this, I'm ready to switch to a different device. I've been a Fitbit member for over 6 years now, but this is ridiculous.  

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‎11-21-2019 09:33

‎11-21-2019 09:33

When will we be seeing a fix for this issue I have say all the talk but still no fix

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‎11-21-2019 12:50

In response to Hazmat36

‎11-21-2019 12:50

Hi everyone. It's great to see you here in the Forums and welcome to our new members.

 

Thanks for letting me know about the text notifications not working correctly, as well for the troubleshooting steps that you've tried on your own. Nice way to start! Our team is aware about the issues experienced with the notifications after the latest iOS update and they're currently working on this to bring a solution to all our members. I understand how helpful this feature is for you and while there isn't a time frame for the fix, please visit this thread created by our team where you can find some tips and updates about this situation.

 

By the way, I moved the post of some of you to this new thread related to the text notifications, and to keep our forums organized.

 

If you have another question, feel free to let me know.

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‎11-21-2019 19:50

‎11-21-2019 19:50

Well I tried everything as well. I have been waiting patiently for the fix and here I am a month latter... still notifications NOT working. I guess it’s time to get a different brand. Disappointed with Fitbit 

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‎11-26-2019 15:33

In response to Monitager

‎11-26-2019 15:33

Hi @Monitager. Welcome to the Forums. I'm sorry for the delayed response.

 

I appreciate your patience on the issues experienced with the notifications, as well for the steps that you've tried on your own. I understand where you're coming from about this whole situation and I'm sorry for the inconvenience this has caused on you. Our team is working hard to bring a fix to all our members and while there isn't a time frame, let me suggest to check this thread and try the tips posted there which have worked for others. Your feedback will be passed along to our team and once we have more details about this matter, we'll update that thread.

 

Let me know if you need anything else.

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