The Fitbit App locks my Iphone

[dsmith0228]

Every time that I try to access my FitBit app on my Iphone it locks my phone up.  I don't see and update available. Is there a problem?

[Baltoscott]

It seems to be working on my iPhone 7.  Try restarting your phone.  If there is still a problem, try deleting and reinstalling the app.

[dsmith0228]

I have restarting my phone about 5 times in the last two days. That is
they only way that I can un-lock my phone. I have a 6S. I haven't tried
deleting the app and reinstalling, I guess that's the next step.

[dsmith0228]

I have restarting my phone about 5 times in the last two days.  That is they only way that I can un-lock my phone.  I have a 6S. I haven't tried deleting the app and reinstalling, I guess that's the next step.

[Baltoscott]

Yep.  That's the next step.  

You'll probably want to edit your response to remove your contact information.  You can do that by going to the post and clicking the 3 dots at the top right.  

[dsmith0228]

Thanks, this is new for me.  I didn't notice that was in there until I had already posted it. 

[SpaceCowboy37]

Hi,

i have just uodated my iOS to the latest Fitbit version and there was an issue when I first opened it, I closed it by double tapping and have opened it again to login.

now the screen is frozen I cannot turn the phone off or carry out a reset, The main page will not disappear from the screen what am I supposed to do with this now?

[Baltoscott]

@SpaceCowboy37 -- you will probably get better advice contacting Apple as the inability to restart your phone would be an iOS issue not a fitbit app issue.  

You don't say say what iOS device you are using.  One possibility is that you are not resetting correctly; the key combination to reset an iPhone 7 is different (power button + down volume button) than for older devices (power button + home button).

[ronmanva]

I am having the same issue!     Following this issue.